Order Team Executive

Slough, England, United Kingdom

4/14/2025

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for an Order Team Executive who can join us.

This is an office based role with a requirement to be in the Bristol office. After probation there is then the option for working from home days with a requirement to be in the Slough office a minimum of 3 days per week.

Key Purpose

• Manage the timely progression of orders with the dealer network, ensure dealer notes are acknowledged and tasks are actioned.
• Manage customer queries/requests and complaints through both cases and telephone calls to a successful and timely resolution. Use the GOCM to manage cases from customers and keep regular updates on cases, escalate cases that are out of SLA for support to get resolved.
• Engage in the team buzz and team meetings, share best practice and knowledge with the team, and look for ways to improve the day-to-day operation for the team and for our customers and be a positive member of the team with a can-do attitude.
  
  

Summary Of Responsibilities

• Complete order/cases/note tasks daily, work with the team seniors to move aged orders/cases/notes forward and raise escalations.
• Provide timely and accurate information to our customers to minimise queries and complaints
• Liaise with dealer network and manufacturer on a regular basis to ensure good working relationships
• Deliver client specific tasks for projects that need managing or when there are sensitive accounts that need hand holding
• Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk
• Build rapport and confidence within our customer and supplier base
• Look for better ways of doing things to improve efficiency and customer service, get involved and be engaged
  
  

Skills, Experience & Background

• Experience of working in an administrative environment where preparation, planning and organisation is evident.
• Excellent command of spoken English to enable telephone communications with customers and suppliers
• Good command of written English to enable email communication with customers and suppliers
• IT and systems understanding
• Strong work ethic with the ability to show empathy and support the customer
• Ability to deal calmly and professionally with customers and other stake holders within the business
  
  

What We Can Offer …

Salary £24,555

Generous contributory pension scheme

25* days holiday, in addition to bank holidays

Volunteering days to assist in charity work

Sustainability Initiatives

Holiday buy / sell (subject to conditions)

Travel Insurance (cost associated)

Dental Insurance (cost associated)

Flexible working options available

Study support (where applicable)

Access to Colleague Car Scheme (cost associated)

Enhanced parental leave

Referral bonus for referring an Employee

Cycle2work Scheme

Free breakfast / fruit

EV charging points, bike storage, shower & changing facilities and car parking

Progressive / collaborative culture

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.