About The Role
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We have a part-time Helpline Advisor position available to join our Out of Hours Customer Service Team. Your working hours will be
Fridays 4:00pm - Midnight. (7 hours), on a
12 month contract. This will be a primarily home-based role with attendance in our Andover office as required.
As an Out of Hours Helpline Advisor, you'll be part of a team who take inbound calls from patients needing emergency dental treatment. You’ll be there to support and advise them during this time of need, whilst making outbound calls to dental practices to secure an appointment for them. You’ll also respond to general customer service queries via email, providing an excellent level of customer service to ensure their queries are resolved. Our Denplan customers receive an insurance benefit, covering them to receive emergency dental treatment whilst away from their registered dental practice. Your role is critical to the delivery of this essential service.
When you join the team, you’ll attend remote training for two to three weeks (we can be flexible as to when these training hours take place). This induction training programme will get you up to speed, confident and equipped to handle the role independently, alongside the guidance you’ll receive from your manager and team.
We are looking for someone who’s flexible and willing to take on some overtime to cover team holidays, weekends, nights and bank holidays.
About You
To succeed in the role, you’ll be someone who:
- Communicates effectively and works well under pressure. Customers calling the Helpline will often be in a stressful situation, so you’ll help them to remain calm
- Demonstrates customer service excellence. You’ll have a desire to help each caller. You will use your initiative to source appointments for them, keeping them updated with your progress regularly.
- Comfortably works on their own, self-motivated and uses own initiative
- Has IT skills, able to quickly pick up our customer and appointment systems
What’s In It For You
As well as a competitive salary, our benefits package includes:
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
Your Recruitment Journey
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process
- Screening call with Talent Acquisition Team
- Virtual Interview with the hiring manager and team
- Aptitude assessment
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team: [email protected].
Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.
Apply
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