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Accepting Applications Until
29 August 2025
Job Description
Key Responsibilities
Collaboration
- Provide timely and accurate information to support the national and local sales teams in client discussions.
- Maintain professional and effective communication with customers and all stakeholders.
- Work closely with Commercial Operations, Finance, and Fulfilment teams to ensure customers receive accurate campaign information and any issues are swiftly resolved.
- Contribute to the implementation and improvement of initiatives within Commercial Operations.
Customer Support & Relationship Management
- Respond to customer inquiries and requests promptly, ensuring thorough and efficient resolutions.
- Develop strong relationships with customers and take a proactive approach in understanding their needs.
- Provide inventory availability details for campaign bookings to sales teams and customers.
- Accurately allocate designs and customer information into internal systems.
- Ensure all bookings are processed accurately, meeting customer requirements, and provide comprehensive booking documentation for campaign fulfilment.
- Deliver post-campaign analysis to review and enhance campaign performance.
Data & Process Management
- Respond to all customer and commercial emails within 4 hours.
- Ensure 95%+ of compliant campaigns are delivered as planned by meeting Print and Delta deadlines.
- Review and approve customer copies following Copy Approval guidelines, ensuring correct assignment for print.
- Proactively follow up with customers and commercial teams on artwork submissions and late artwork.
- Collaborate with Fulfilment teams and print partners to resolve any posting issues.
- Office attendance: A minimum of three days per week is required. Specific office days may be determined based on business needs and team collaboration requirements.
- While this role follows standard working hours, flexibility may be required during campaign preparation and print deadlines.
What You’ll Love About This Role
- Think Big: There is a lot of variety in the role which means every day there is an opportunity to learn something new
- Own it: Seeing live campaigns provides a real sense of pride
- Keep it Simple: Keep focussed on the end goal and get things done
- Better Together: Collaborate with Commercial sales to drive commercial success
What Success Looks Like
In the first few months, you will have:
- Developed a comprehensive understanding of campaign fulfilment systems.
- Gained clarity on the campaign delivery cycle, from planning and booking to execution.
- Acquired in-depth knowledge of our products and inventory.
- Demonstrated confidence in managing customer calls and emails (internal & external).
- Contributed to a culture of collaboration, cohesion, and continuous improvement to drive team success.
What You Will Need
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:
- Excellent interpersonal and organisational skills
- Proactive attitude
- Solutions driven
- Accuracy and attention to detail with willingness to “get the job done”
- Can work under pressure and to tight time scales
- Excellent communication skills and confident dealing with people
- Prioritisation
- Able to learn new systems quickly
- Computer literate and proficient in Microsoft office applications
- Flexible and adaptable to work in a fast paced, changing environment
- Working with minimal direction
- Ability to Work collaboratively with colleagues to achieve goals
- Customer focused with great customer service skills
