Job title: Outlet Manager
Salary: Grade C3 £31,067-£32,654 per annum
Hours: 37 hours per week
Contract: Permanent
Location: Temple Newsam Estate
As an outlet manager you’ll thrive on innovation and front-line delivery of high-quality services in catering, retail and visitor services managing a diverse team of casual and permanent staff.
You will enjoy working in a fast-paced environment delivering services to contribute to an excellent heritage visitor attraction.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .
About You
As an outlet manager you will bring to the role:
- Ability to effectively lead, manage, motivate individuals and teams.
- Ability to plan and manage budgets effectively.
- Ability to communicate effectively with a wide range of people.
About The Role
As our newest outlet manager you will be expected to deliver, the day to day running of the Temple Newsam play barn, including a retail outlet, café and indoor play area.
The role will be responsible for the delivery of the outlet in terms of financial management, staff management, food safety and environmental targets.
You will contribute to the creation and lead on the delivery of offers and menus, working in conjunction with the wider team to reflect seasonal events and will deliver an excellent visitor experience encouraging new and repeat visits.
You will successfully deliver to targets and wider strategic objectives, ensuring compliance with relevant legislation and best practice, and achieving high standards of customer service and financial performance.
You will have skills and in-depth knowledge and understanding in catering and retail management .
You will have excellent communication and staff managerial skills with experience of successfully managing and motivating employees, enabling them to deliver to their full potential. You will be performance driven and committed to continuous improvement. Working as part of the Climate, Energy and Green Spaces management team, the successful candidate will demonstrate the council values and behaviours to help us to achieve our ambition to become the best city council in the country.
This role is integral to the Temple Newsam Estate team which delivers a major heritage visitor attraction made up of an historic working rare breeds farm, formal and informal gardens and parkland, much of it a grade II listed Capability Brown landscape, sports facilities, café and retail.
What We Offer You
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How To Apply
Complete the online application form.
Read our guidance for further advice on completing your application.
If you have any queries or would like an informal chat about the role contact John Sellers, Estate Officer – Commercial Call 07851 101575 or email
[email protected]A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Leeds City Council - Job Profile
Job Purpose
To undertake day to day management of a catering, retail and / or hospitality facility in line with best practice and as an integral part of the visitor attractions in which they are located.
Responsibilities
- To manage catering, retail and / or hospitality facilities and activities where appropriate at a defined site within the Climate, Energy and Greenspaces service.
- To implement and monitor legislative, health and safety, best practices, and policy requirements in the running of a catering, retail and / or hospitality facility.
- To implement improvements where appropriate to the catering, retail and / or hospitality facility offer in line with best practice and in close co-ordination with associated services, and to maximise the visitor experience.
- To manage resources to maximise efficiency.
- To undertake responsibility for the on-site management for licensable activities at a defined site or sites.
- To play a role in contributing to the upkeep of associated facilities as required, e.g. toilets.
- To manage and motive staff, including ensuring that appropriate staff development is in place.
- To manage budgets in relating to the functional area for which the post is responsible.
- To ensure effective consultation mechanisms in order to develop the work of the Climate, Energy and Greenspaces service.
- To compile and provide performance information as requested that is accurate and timely.
- To represent the Climate, Energy and Greenspaces service at all appropriate internal and external meetings.
- To fulfil duties in line with the Parks and Greenspace Strategy and related strategies and service objectives and in support of the aims of the Leeds Strategic Plan and Council Business Plan.
- To undertake other duties as may be required from time to time.
- To ensure the procurement of goods and services is in accordance with financial regulations, corporate policy, and legal requirements.
- To administer first aid as required
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications
- Qualification in Food Hygiene practice
- Level 3 first aid qualification (To be obtained within six months of appointment)
Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements
Skills Required.
- Ability to source and assimilate information.
- Ability to communicate effectively with a wide range of people.
- Ability to plan and manage budgets effectively.
- Ability to effectively lead, manage, motivate individuals and teams.
- Ability to prioritise and organise work schedules.
- Ability to work as part of a team and on own initiative.
- Ability to organise time effectively.
- Ability to work to tight deadlines.
Knowledge Required.
- Knowledge of customer care processes and procedures.
- Knowledge of recognised financial procedures.
- Knowledge of current Health and Safety requirements.
- Qualification in Food Hygiene practice.
Experience Required.
- Experience in supervising a catering, retail and / or hospitality facility.
- Experience in Customer Care.
- Experience in managing budgets.
- Experience in the use of computer packages, particularly Microsoft Office applications.
- Experience in staff management and supervision.
Essential Behavioural & Other Characteristics
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
- Able to understand and observe Leeds City Council policies and procedures.
- Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Desirable requirements Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.
Skills Required.
- Ability to demonstrate good ICT skills (e.g. email, word processing, spreadsheets, databases).
- Ability to undertake staff training.
- Ability to access remote sites efficiently.
Knowledge Required.
- Knowledge of the management of estate or visitor facilities.
- Knowledge and understanding of marketing principles in a parks and countryside context.
- First Aid qualification.
- Personal licence holder with the National Certificate for Personal Licence Holders qualification.
Experience Required.
- Provision of high quality detailed responses within short time scales.
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