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- THIS POSITION IS ONLY OPEN TO CURRENT UNIVERSITY HOSPITALS NHS FOUNDATION TRUST EMPLOYEES **
Four exciting opportunities have arisen within the Administrative and Clerical team in the Audiology Department at University Sussex Hospitals NHS Foundation Trust, based at Brighton.
The post holders will be responsible for providing complete administrative and clerical support for all Audiology outpatient clinics. This includes adhering to the Patient Access Policy, Waiting Time Targets and Partial Booking Procedures. The role includes patient registration, booking appointments, processing new referrals, clinic re-scheduling and clinic reception spanning different sites. The post holders will be required to work as part of a team within Audiology to deliver the highest standards of administrative support possible for all patients and staff.
Main duties of the job
The Overall Aim Of The Department Is To Enhance The Service And The Quality Of The Patient Experience And Has Five Key Objectives
- Ensuring all patient appointments are booked on receipt of referral and triage;
- Ensuring patients are assigned to the right clinic first time;
- Ensuring an efficient telephone service is maintained;
- Minimising short notice cancelled clinics and optimising clinic capacity;
- Ensuring stock levels are maintained and goods are ordered
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
For further details / informal visits contact: Name: Emily Wright Job title: Office and Waiting List Manager Email address:
[email protected] Telephone number: 03003039640
07814 176369
