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You will be part of a team at Rouen Road booking outpatient new appointments both via the telephone and electronic communications. Processing cancellations and updating all hospital systems to contain identical information. Dealing with internal and external parties.
You will be required to take part in a weekly staff meeting to discuss workloads, changes in guidelines and updates.
Part time: 30 hours per week
Interview date: 27th August 2025
Working within a large open planned office at Rouen Road, working within a multi- service booking HUB where you will have your individual worklist to book within Trust Guidelines. Training and support will be provided by your team leads.
Part of your role will be cancelling rebooking patients due to medical staff holidays and sickness.
A calm, sensitive and methodical approach to booking patients especially those on our suspected cancer pathways. Using booking lists to ensure your patients are booked within target.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
For further details / informal visits contact: Name: Sally Lucas Job title: Deputy Service Manager Email address:
[email protected] Telephone number: 01603 287981
