Do you have exceptional computer and customer relation skills?
We currently have vacancies to work as part of the Outpatients Department multi-disciplinary team, providing kind and efficient administrative and Outpatient reception services.
This is not suitable for people looking for weekend or evenings only roles.
Minimum hours per week = 22.5 over 3 days (Monday, Tuesday and Thursday, 3 X 7.5hrs) or 5 days (Monday to Friday, 5 X 4.5hrs - mornings only).
Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes
Advise clinics of patients who are late arriving for their appointments
Book follow-up appointments
File documents according to Information Governance policy
Maintain an uncluttered and tidy reception area
Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
Support the Managers and Supervisors in developing a patient focused service.
Customer Care
Communicate with patients, visitors and staff in a professional and courteous manner
Update patient demographics and assist with wayfinding
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We Run Major Acute Services At
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
For further details / informal visits contact: Name: Heather Pansegrouw Job title: Outpatients Service Manager Email address:
[email protected] Telephone number: 07776674024
Available 8-4 Monday to Friday
