Outpatients Bookings Officer - General Medicine

Slough, England, United Kingdom

7/15/2025

Job Overview

We are looking for a dedicated and organised individual to join our team as an Outpatient Appointments Coordinator within the Medicine Directorate.

The post holder will be responsible for booking outpatient appointments across multiple Trust sites for specialties including Respiratory, Cardiology, Cardiac Rehab, Stroke, Renal, and Haematology.

In this role, you will play a key part in ensuring Trust targets are met while delivering a high standard of customer service to patients, as well as internal and external staff. This is an excellent opportunity for someone with strong administrative and communication skills to contribute to patient care in a fast-paced healthcare environment.

Main duties of the job

The Main Duties Of The Role Will Be

• Arranging appointments over the telephone with patients
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Rescheduling of appointments due to annual leave/other commitments
• Liaising with clinical admin
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• GCSE english & Maths or equivalent
• ECDL or equivalent
  
  

Desirable criteria

• NVQ level 2 administration or equivalent practical knowledge
  
  

Experience

Essential criteria

• Experience of working in a hospital or busy office environment
• Significant experience in difficult patient situations.
• Some customer care experience
  
  

Desirable criteria

• NHS experience
• Call centre experience
  
  

Skills & Knowledge

Essential criteria

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Excellent IT/microsoft office skills
• Excellent customer service skills and evidence of dealing with telephones and meeting targets.
• Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
• Ability to prioritise workload
  
  

Desirable criteria

• Good knowledge of NHS targets
• Knowledge of clinical and surgical procedures
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now