P&I Claims Director - Asia Pacific (UK)

CompanyNorthStandard

LocationNewcastle Upon Tyne, England, United Kingdom

Posted At1/6/2026

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Occupation Type

Officers in armed forces

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Role Purpose

We have an exciting opportunity for either a P&I Claims Director or Senior Claims Executive to join our Asia Pacific team based in the UK.

As a P&I Claims Director you will manage high-volume and complex P&I claims, ensuring efficient resolution in line with policies. You will foster strong relationships with Members and brokers, mentor colleagues, and collaborate with other teams such as FD&D, Underwriting, and Loss Prevention. You will also support business development and contribute to the improvement of claims handling processes. A key aspect of the role is building a high-performing, inclusive team, while adhering to company policies and demonstrating professionalism. There will also be opportunities to travel to Asia as part of the role to visit our offices and Members.

What will you be doing?

Key responsibilities will include:

Manage high-volume and complex P&I claims, ensuring efficient and cost-effective resolution in line with policies and procedures.
Assisting with Member enquiries relating to current geopolitical and industry issues.

Appointing and managing a variety of third-party service providers such as lawyers, surveyors, consultants and correspondents.

Cultivate strong relationships with Members and brokers, delivering excellent service.

Mentor, supervise, and manage colleagues in the P&I Claims function, as directed by the Country Director (or equivalent), North Asia claims lead and Head of P&I Claims.

Collaborate closely with FD&D, Underwriting, and Loss Prevention teams on claims handling, risk identification, and relationship management.

Prepare agendas, reports, and update the Sector on significant developments as requested by the Country Director (or equivalent), North Asia claims lead and Head of P&I Claims.

Assist with audits, peer reviews, and the improvement of claims handling and operational processes.

Support business development activities and networking with Members and customers alongside Country Director (or equivalent), North Asia claims lead and Head of P&I Claims.

Help create a high-performing, inclusive team environment, ensuring proper workload management and colleague wellbeing.

Adhere to company-wide rules, policies, and procedures, demonstrating professionalism and contributing to claims initiatives and expertise groups.

About you

Skills/Qualifications/Experience

Essential

Degree (preferably in Law) OR equivalent (e.g. Master Mariners Certificate) OR experience gained handling claims in a P&I club or shipping company.
Understanding of P&I claims and the P&I insurance industry
Understanding of P&I Rules and integrated Claims Department Procedures
People management/development experience
Excellent interpersonal skills with the ability to build relationships
Willingness to travel.

Desirable

Willingness to undertake IG PANDIQ exams or read IG PANDIQ material where the material is relevant to the role
IT proficiency
Ability to assist with cases in a controlled, efficient and cost-effective manner

Who we are

We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to

our members.

Our culture and what to expect from us

Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.

We provide our people with a fantastic benefits package including:

Hybrid working
27 days annual leave + bank holidays (rising with length of service).
An annual company bonus scheme.15% employer pension contribution.
2 days volunteering leave
Private Medical Insurance.
Life Insurance
A health care cash plan
Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
Gym Allowance/Access to Office Gym
And much more!

Salary starting at £88,543, depending on experience