PACS Receptionist

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Main duties of the job

The PACS/RIS Team in Radiology at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a patient focussed, friendly and enthusiastic individual.

Join our small, busy team to deliver excellent reception and administrative support in a fast-paced setting. You will be the first point of contact for the PACS/RIS Team for various queries, and the member of the team responsible for working with solicitors requesting radiology.

The PACS /RIS team in Radiology are a small team and we look after the administration of the PACS/RIS System for the UHS Trust. The Team was awarded the Radiology Sirius Award for going above and beyond. Our teams are enthusiastic, innovative, well-motivated and dedicated to high standards of service. We are keen to support, invest and challenge you within our supportive environment to develop you professionally.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

You will be responsible for dealing with telephone queries from patients, Health Professionals and other organisations, reception duties; Urgent Unexpected Findings notifications; Subject Access requests; Images Exchange Portal, Team Fire Warden; Medico Legal and Provide ad hoc admin support to members of the PACS/RIS team as required. Confidence in learning and using multiple IT systems is essential and experience in a front facing reception role would be desirable.

Being part of our successful admin team will mean being available throughout the week, Mon - Fri 08:30 to 16:30.

Essential Criteria

• Excellent communication skills
  
  

DESIRABLE CRITERIA

• Courses / further study attended to demonstrate evidence of personal development
• Previous administrative experience
• Experienced user of Microsoft Office and Excel
  
  

Essential Criteria

PREVIOUS OR RELEVANT EXPERIENCE NECESSARY

• Experience of working in a fast-paced Team environment
  
  

DESIRABLE CRITERIA

• Experience in a clinical service or customer focused environment.
• Administrative and organisational experience
  
  

Essential Criteria

APTITUDES AND SKILLS REQUIRED

• Excellent attention to detail
• Ability to prioritise and meet deadlines
  
  

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy
  
  

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts.
  
  

Skills and competencies

Essential criteria

• Ability to learn and assimilate information quickly
• Admin and clerical skills
• Communication
• Customer service
• General IT skills
• Microsoft Office skills
• Multitasking
• Prioritisation
• Teamwork
• Time management
  
  

Trust Values

Essential criteria

• Always Improving
• Working Together
• Patients First