The successful candidate will start in Feb 2026.
This is a patient facing role and the successful candidate must be able to demonstrate the ability to work well under pressure and manage their time and workload effectively as you will be working in a busy children’s clinic environment which can sometimes be noisy.
Although your work will be guided you must be able to work unsupervised, using your own initiative and be able to respond quickly and efficiently. This role requires you to have an empathetic nature as you will encounter anxious children/families/carers.
As a focused individual, you will need to be organised have the ability to prioritise your workload, have excellent communication skills and be a creative thinker and multi-tasker who is able to effectively problem solve and meet tight deadlines. You will have the ability to work as part of a friendly and supportive team working to achieve common goals.
We would welcome any telephone/email enquiries prior to application.
- Action appointments from worklist.
- Action appointment requests on CPD from clinicians and consultants.
- Change, cancel or amend appointments as required whilst following various booking rules.
- Ensuring clinics are appropriately utilised.
- Expedition of referrals.
- Maintain clinic room bookings.
- Manage electronic worklists.
- Add, end and re-open referrals on CPD using ERS.
- Escalate issues to appropriate manager/clinician.
- Meet and greet parents/children asking relevant screening questions.
- Receive enquiries via telephone, email, text or fact to face from internal and external parties.
- Respond sensitively to parents who may be worried, anxious or distressed
To find out more about what it is like to work for our Trust please visit the following link:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
For further details / informal visits contact: Name: Charlotte Brown Job title: Outpatient Administration Manager Email address: charlotte.brown72@nhs.net Telephone number: 01723 385365
