Paid Media Account Manager

ROAST is the original agency in our network of specialist agencies. We are a full-service digital agency with a focus on transforming clients’ fortunes through insightful consumer understanding.

The culture at ROAST has team growth and progression is at the forefront of our minds. Providing opportunities across various disciplines including Paid Media, Organic Performance, Insights, Analytics and more, our team are encouraged to discover their passions. We wholly support this through regular training and new opportunities encouraging consistent learning and development.

We have been fortunate enough to create this working environment through being passionate about our people at the heart of everything we do, whilst collaboratively working together to craft our culture. We abide by the ultimate vow that passion beats scale.

The Role

Paid Media Account Manager

Summary

The Paid Media Account Manager is an established and proven expert in PPC but with strong capabilities in Paid Social and ideally at least one other Paid Media channel (Shopping, Display, Mobile/App Promotion, Native). This role requires an understanding of the way in which channels interact and complement one another, as well as the technical capabilities to execute high-performance Paid campaigns.

Reporting to the Head of Paid Media within the department, the Account Manager directly contributes to the overall direction, development and scope of the ROAST offering.

Responsibilities

Campaign Strategy & Management

• To work closely with clients to ensure a full understanding of their business, digital needs and priorities
• To work closely with the Head of Paid Media to ensure all accounts have a performance strategy
• To work closely with Client Services and PPC Director to ensure all accounts have a commercial strategy
• To work closely with suppliers to ensure that the team are constantly at the forefront of industry developments and, when suitable, we are trialling these new tactics for our clients
• Collaborate across wider business teams to develop comprehensive full-funnel marketing strategies
• Ensure all activity meets or exceeds performance expectations
• To manage budgets in line with strategy and ensure that monthly spend is on target

Delivery & Line Management

• Direct line management of junior members of the Paid Media Department to ensure that work is delivered to an exceptional standard, on target and on time
• Training and development of junior team members to ensure that they are performing at the standard expected by ROAST and our clients
• Quality control of work conducted by junior members of the team
• Regular client communication across status updates, monthly and quarterly reviews

Departmental Development

• To work with the Departmental Heads across a range of tasks to further the scale, capabilities and quality of the ROAST offering, including:
• Recruitment
• Training plans
• New Business (both preparation and attendance)
• Media supplier relationships
• Produce marketing material including case study writing and blog posts
• Technology and automation

The Candidate

Experience

We would like to see at least 3 years of working in PPC delivery (if in a mixed channel role, at least 70% of time on PPC), with a proven track record of:

• delivering projects and results for clients with monthly budgets of £50,000+
• achieving business targets (sales and revenue volume, CPA, ROI, ROAS)
• developing junior team members
• leading 3rd party bid management tools
• leading onsite analytics packages
• bringing efficiency to client activity in terms of both performance and resource levels

Experience of executing campaigns within other Paid Media channels would be beneficial. Training will be provided if not as eventually the role will encompass this responsibility.

Skills

We are looking for:

• Strong understanding of wider digital channels and environment
• Ability to work and succeed in a fast-paced environment
• Ability to independently research news stories, industry developments or opportunities and relay these to the wider business
• A highly organised individual with an acute attention to detail
• Exceptional level of English, both written and spoken
• Strong numerical and analytical capabilities, including use and creation of Excel formulae and macros
• Capabilities with Google Ads scripts or Java would be extremely beneficial
• Additional language capabilities beneficial

Working at ROAST

Location: Soho, London W1

Holidays: 25 days, increasing with length of service, plus Christmas Eve and New Year’s Eve off; optional company trips

Benefits:

• Hybrid working arrangements
• Additional 10 days ‘work from anywhere in the world’
• Access to Aviva Digicare+, providing healthchecks, Digital GP, MH consultations and more
• Life and Income Protection insurance
• Discounted wellbeing classes / membership
• Active company social life organised by a staff committee
• Opportunity for involvement in CSR, sustainability and charity initiatives
• Cycle, electric car and tech purchase savings
• Personal Development, including bi-Annual appraisals and a Company mentor scheme
• Training, including: Supplier sessions (e.g. Google), Industry bodies (e.g. IAB), External trainers
• Opportunities to learn about other digital disciplines

Our hybrid-working model allows you some variety on your place of work, offering you the chance to work from home on some days each week, where possible. You will be expected to attend the office in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

We are an equal opportunities employer.

At ROAST, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.

If you have a disability we would be happy to discuss reasonable adjustments to the job with you.

Please note that we will only accept applications from candidates who are legally entitled to work in the United Kingdom.

Please beware of scams online or from individuals claiming to represent us. A ROAST employee will never solicit candidates through a non-TIPi / Roast email address or phone number / WhatsApp. Please refuse any request that asks you to provide payment to participate in the hiring process.