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Description
Job Title: Administrative Support
Location: Colchester Office
Reports to: Operational Manager (LR)
Hours: Part-time - 3 days per week
Initial working pattern: 1 day in-office, 2 days from home
From September: 2 days in-office, 1 day from home
Salary: £19,200 per annum (pro rata of £32,000)
Job Purpose
To provide high-quality, flexible administrative support to assist the smooth and efficient running of the business. This includes supporting the operational manager and service managers in a range of day-to-day tasks across the supported living services.
Key Responsibilities
General Administration
Deliver day-to-day administrative support to the operational manager and wider management team.
Maintain accurate, well-organised records and documentation.
Draft and send professional correspondence on behalf of managers.
Provide ad hoc support to the operational manager as required, depending on business needs.
Meeting Support
Attend internal meetings to take accurate, confidential minutes.
Distribute agendas and minutes promptly and follow up on assigned actions.
Provide note-taking support during staff interviews, where required.
Data Input & Systems Support
Accurately input and update data on new and existing systems.
Assist in setting up and maintaining digital trackers, shared folders, and internal databases.
Audit and Monitoring
Carry out internal, office-based audits such as agency usage, training records, and compliance documentation.
Escalate any concerns or missing information to relevant team members for resolution.
Communication and Follow-Up
Communicate with managers to chase outstanding documentation, actions, or responses.
Track follow-ups and ensure deadlines are monitored and maintained.
Stationery and Office Supplies
Monitor stationery levels at the Colchester Office.
Liaise with the relevant staff or suppliers to ensure timely restocking and order fulfilment.
Other Duties
Support with any other administrative tasks as required to contribute to business efficiency and regulatory compliance.
Person Specification
Essential:
Previous administrative experience
Excellent organisational skills with strong attention to detail
Effective written and verbal communication skills
Competent user of Microsoft Office (Word, Excel, Outlook)
Able to manage confidential and sensitive information professionally
Self-motivated and reliable, especially when working remotely
Comfortable working in a fast-paced environment where priorities may shift throughout the day
Desirable:
Experience in the health or social care sector
Familiarity with CQC standards or local authority compliance processes
Values and Behaviour Expectations
Approachable, respectful, and professional in all communication
Flexible and adaptable to changing priorities and workloads
Organised and proactive in managing tasks and responsibilities
Collaborative, supportive team player with a commitment to high standard
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