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We are looking to recruit a part-time member of staff to join a small and friendly team providing switchboard services for Westmorland General Hospital, Furness General Hospital and the Royal Lancaster Infirmary. The switchboard, based at Westmorland General Hospital is a 24hour service provided over 7 days a week.
Average weekly hours are 23.3hrs. Shift hours do vary either 8am to 3.30pm, 3.30pm to 9.30pm or some weekends 8.45am to 6pm, but will be known in advance. You will also be required to assist with cover for absences which in general will be planned.
- First point of contact for all enquiries including internal and external callers, making decisions about the most appropriate referral point.
- Support responses to emergencies, contacting and liaising with Medical Staff and Senior Managers on call. This includes responding to emergency crash calls (i..e. adult & paediatric cardiac crash calls, fire, major incidents) covering all hospital sites.
- Follow procedures for on-call arrangements for UHMBT and other NHS organisations.
- Demonstrate sensitivity, calmness, compassion and empathy with callers who may be patients, visitors or staff who may be anxious or angry.
- Report to and liaise with Estates and I3 staff when faults occur with key equipment.
- Arrange for or provide cover for sickness out of hours or, in the absence of the Assistant Facilities (Switchboard) Manager. This entails contacting colleagues from the staff list for availability at short notice.
- Make bookings for the most costs effective ad hoc transport (taxis, Blood Bikers, ad hoc transport services).
- Provide an access/ egress service for the WGH main hospital site overnight.
- Monitor the security cameras in Switchboard and if felt necessary (i.e. Urgent Treatment Centre), contacting the Police.
- The post holder will be required to undertake all relevant training with current or new systems during their Probationary training period (6 months).
You can expect to be busy but will be joining a small, friendly and helpful team contributing to providing a valuable service to the local community and to the wider Healthcare system.
For further details / informal visits contact: Name: Sue Ferguson Job title: Assistant Facilities Manager Email address:
[email protected] Telephone number: 01539 715087
