Partner Growth and Oversight Manager

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world

• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture

• Enjoy finding new and better ways to solve complexity and make things happen

• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups

• Care about society and the environment and want to be part of a business that cares too

• Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

The Partner Growth and Oversight Manager will support the Head of Consumer Partnerships and will play a pivotal role in ensuring robust oversight of both personal loan and savings partners. The role will focus on monitoring partner performance and maintaining compliance with internal policies and regulatory expectations. In addition, the position will actively assist with the onboarding of new partners by engaging with internal stakeholders across risk, compliance, operations, legal and product teams, as well as external partners to ensure a seamless and efficient onboarding process. Work closely with partners to manage and control the delivery of new pricing structures and product offerings on an ongoing basis. Ensure that all pricing changes and product launches are implemented accurately, aligned with Shawbrook’s strategic objectives, and communicated effectively to internal and external stakeholders. This role is critical in building strong, sustainable relationships that align with Shawbrook’s values while driving growth through strategic partnerships and maintaining high standards of governance and customer outcomes.

Key Role Responsibilities

Partner Growth

• Gain a full understanding of the Shawbrook’s Personal Loan & Savings products and propositions and be able to confidently articulate this in both internal and external surroundings.

• Drive growth within existing and new market segments for lending and savings.

• To liaise with broker partners in person, by telephone and electronically to conduct business reviews and analysis, problem solve and identify new opportunities.

• Work closely with partners on pricing structures and product offerings.

• Assist with the onboarding of new partners by liaising with both internal and external stakeholders to ensure partners are live within agreed timescales.

Partner Oversight

• Oversee personal loan and savings partners, ensuring compliance with internal policies and regulatory expectations.

• Conduct regular partner reviews, document findings, and report outcomes.

• Assist with the Annual Audit of partners and work with both internal and external stakeholders to achieve this.

• Ensure adherence to Consumer Duty and fair customer outcomes.

• Maintain strong governance and risk management frameworks.

• To obtain the relevant monthly and quarterly data from Savings partners that are required by the Regulatory reporting Team within the relevant SLAs.

• To obtain quarterly Financial Crime data and share with the Financial Crime team on a quarterly basis.

Operational Responsibilities

• Engage with relevant stakeholders to ensure any updates are actioned and communicated promptly.

• Coordinate with internal and external stakeholders to ensure new prices or products go live within agreed SLAs.

• Maintain accurate documentation of pricing changes and implementation activities.

Governance

• Assist with the creation of the monthly Governance packs and create and distribute the minutes to the attendees

• Representing and building strong relationships with the colleagues, customers, suppliers and any relevant external body.

The Person

Skills & Experience

• Proven experience in an equivalent business area with proven account management and business development success

• Self-starter

• Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point)

• Customer service orientated.

• In depth understanding of the financial services sector with specific focus on Banking (deposits /lending)

• Strong Customer/Market Insight for the development of products and services which meet customer needs

• Understanding of risk appetite and risk management frameworks

• Strong understanding of Conduct Risk, Consumer Duty and how to deliver fair customer outcomes

• Adaptable & flexible

• Excellent verbal and written communication skills Ability to work on own and as part of a team.

• Excellent planning and organisational skills

• Enthusiastic “can do” attitude

• Able to work under pressure and to tight deadlines Accuracy & attention to detail

• Professional, well presented

• Establishes effective working relationships at all levels Customer-focused approach

• Proactive & Self Driven

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment

• Free access to Headspace, a mindfulness & meditation digital health app

• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause

• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health

• Cycle to work scheme

• Discounts on gym membership

• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year

• Option to buy or sell holiday days through our flexi-holiday scheme

• Discounts on gym membership nationwide

• Access to discounts on a range of high street and online brands

• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success

• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done