Partner IT Support Analyst
Company
Location
London, England, United Kingdom
Posted At
6/23/2025
Advertise with us by contacting: [email protected]
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Description
THE GOAL
The goal of the IT Support Analyst is to provide high-quality 1st and 2nd Line IT technical support to our network of sushi kiosks across Europe and South America. You will be a key member of the team ensuring our partners have the tools and support they need for the smooth running of their day-to-day business, with some focus on maintaining kiosk connectivity via our 4G routers.
You will be reporting to: Partner IT Support Manager.
WHY YOU SHOULD JOIN US
This is an amazing opportunity to overcome challenges in a fast-paced, ever-changing IT landscape and grow to be a subject matter expert within the company. You will work with and assist our partners, keeping in touch with colleagues from all over the world to discover new cultures and different ways of working. Our annual "All Hands" meetings are a special occasion to celebrate success, not just within the IT team but with all KellyDeli colleagues across Europe.
What You Do
KellyDeli, founded in 2010, is an innovative and rapidly expanding food retail and restaurant company. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, currently operating over 1,000 kiosks across 13 countries.
Our unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi.
Our Purpose
To help the world east better, flourish together & dream bigger
VALUES
🍣Sushi Allowance
🧘🏼Wellbeing Allowance
🎂 Birthday off
🌴 27 days annual leave + National holidays
🤩 Late starts & early finish X6 of each
🩺 Health Insurance
🚲 Cycle to Work
📍 Hybrid working 2/3 split - Office in Old Street
The goal of the IT Support Analyst is to provide high-quality 1st and 2nd Line IT technical support to our network of sushi kiosks across Europe and South America. You will be a key member of the team ensuring our partners have the tools and support they need for the smooth running of their day-to-day business, with some focus on maintaining kiosk connectivity via our 4G routers.
You will be reporting to: Partner IT Support Manager.
WHY YOU SHOULD JOIN US
This is an amazing opportunity to overcome challenges in a fast-paced, ever-changing IT landscape and grow to be a subject matter expert within the company. You will work with and assist our partners, keeping in touch with colleagues from all over the world to discover new cultures and different ways of working. Our annual "All Hands" meetings are a special occasion to celebrate success, not just within the IT team but with all KellyDeli colleagues across Europe.
What You Do
- Provide friendly and effective 1st/2nd line IT technical support to the KellyDeli partnership network via phone, email, and our helpdesk system.
- Take ownership of the helpdesk, ensuring all incident tickets are logged, updated, and monitored through to resolution.
- Provide support for our fleet of 4G Routers, ensuring our kiosks stay connected successfully.
- Act as the face of IT, building trust and confidence in the expertise the IT team provides.
- Support and troubleshoot a variety of hardware, including tablets, label printers, digital signage.
- Provide application support for both 3 rd party and proprietary software.
- Complete security/firmware updates along with audits on the equipment to ensure devices and software are being used appropriately for business purposes.
- Actively contribute to IT projects and the development of new services and products as they are incorporated into our service catalog.
- Proactively identify opportunities to improve our service, enrich troubleshooting procedures, and minimise inefficiencies.
- Assist in creating and delivering training on how to install and use our equipment.
- A natural problem-solver who is tenacious and enjoys the challenge of troubleshooting incidents where the solution is not always obvious.
- An excellent communicator with strong customer service skills who can relay technical instructions clearly to non-technical people.
- Someone with a great attitude who is eager to improve service for our partners across the retail estate.
- Self-motivated, with a clear ability to manage your own workload and re-prioritise tasks as needed.
- You have a huge enthusiasm and hunger to learn new skills and technologies.
- Confident in communicating in English.
- Desirable: Similar experience in a 1st / 2nd Line Technical Support role.
- Desirable: Language skills in French or Mandarin.
- Desirable: Basic networking knowledge (e.g., router configuration).
- Desirable: Experience with using Google Workspace.
KellyDeli, founded in 2010, is an innovative and rapidly expanding food retail and restaurant company. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, currently operating over 1,000 kiosks across 13 countries.
Our unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi.
Our Purpose
To help the world east better, flourish together & dream bigger
VALUES
- Totally Together
- Humbly Honest
- Positively Passionate
- Constantly Curious
- Expertly Excellent
- Adopting Growth Mindset
🍣Sushi Allowance
🧘🏼Wellbeing Allowance
🎂 Birthday off
🌴 27 days annual leave + National holidays
🤩 Late starts & early finish X6 of each
🩺 Health Insurance
🚲 Cycle to Work
📍 Hybrid working 2/3 split - Office in Old Street
Advertise with us by contacting: [email protected]
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