Partner Success Manager
Company
Location
London, England, United Kingdom
Posted At
7/18/2025
Advertise with us by contacting: [email protected]
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Description
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About Our Team
Our world-class sales team is dedicated to delivering value and meaningful solutions to customers across the globe. As part of the Global Alliances business, you’ll help key partners address complex risk challenges through LexisNexis data-driven offerings. You will join a collaborative, high-performance team in a business enjoying significant growth and be part of a global FTSE 100 group, well regarded in the industry
About The Role
As a Partner Success Manager, you will be responsible for supporting and growing strategic partner relationships across the EMEA region. This role focuses on partner retention, identifying upsell opportunities, supporting renewals, and ensuring ongoing satisfaction with LexisNexis Risk Solutions’ data and analytics offerings. You will collaborate closely with the Sales and Product teams to align partner success with business objectives.
What We’re Looking For
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About Our Team
Our world-class sales team is dedicated to delivering value and meaningful solutions to customers across the globe. As part of the Global Alliances business, you’ll help key partners address complex risk challenges through LexisNexis data-driven offerings. You will join a collaborative, high-performance team in a business enjoying significant growth and be part of a global FTSE 100 group, well regarded in the industry
About The Role
As a Partner Success Manager, you will be responsible for supporting and growing strategic partner relationships across the EMEA region. This role focuses on partner retention, identifying upsell opportunities, supporting renewals, and ensuring ongoing satisfaction with LexisNexis Risk Solutions’ data and analytics offerings. You will collaborate closely with the Sales and Product teams to align partner success with business objectives.
What We’re Looking For
- Manage day-to-day relationships with existing partners across EMEA to ensure satisfaction and retention.
- Identify and support upsell and cross-sell opportunities within the partner portfolio.
- Proactively manage renewals and monitor account health.
- Provide basic product support, usage training, and reporting to partner contacts.
- Maintain accurate and up-to-date records in Salesforce CRM.
- Coordinate internally to resolve partner issues around contracts, billing, or technical support.
- Support implementations and provide feedback to internal stakeholders to improve partner experience
- 1–3 years of experience in account management, customer success, or partner management, ideally in Financial Services, SaaS or Risk/Compliance.
- Proven ability to build and maintain strong client relationships.
- Strong communication, organisational, and time management skills.
- Experience working with CRM systems like Salesforce.
- Collaborative team player with a solution-focused mindset.
- Bachelor’s degree or equivalent experience preferred.
Advertise with us by contacting: [email protected]
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