About The Role
We are looking for a Partner Success Manager to join the UK Retail team at Uber Eats and deliver strategic, operational, and commercial support across our most important Retail and Grocery partners.
In this role, you'll act as the bridge between Operations and Account Management, helping translate our operational vision into tailored strategies that drive merchant performance. You'll empower Account Managers with the tools, data, and insights they need to better support their partners, while also serving as the operational go-to for partner-facing enablement and internal problem-solving.
This is a highly cross-functional position, requiring collaboration with teams such as Strategy & Planning, Customer Support, and Ops. You'll be the operational backbone of the Account Management team and a key enabler of scalable, high-impact merchant success.
What You'll Do
You will support the growth of our partners by acting as the connecting tissue between Operations and Account Management, helping to translate our operational vision into partner-specific strategies and action plans.
- Data Analysis: You'll independently build analyses and dashboards that enable Account Managers to monitor operational performance at both a broader and deeper level, clearly linked to commercial goals.
- Partner-Facing Materials: You'll support Account Managers in developing materials that communicate our operational and product vision to partners. This includes highlighting operational opportunities that require merchant engagement, strengthening relationships with both HQ and store-level contacts, and securing buy-in for changes needed to drive improvements.
- Ops First Line of Defence: Act as the go-to Ops stakeholder within the AM team. Support Account Managers by directing them to existing tools, support channels, or helping with quick troubleshooting. When needed, escalate to the appropriate Ops team to resolve more complex issues.
- Stakeholder & Project Management: This is a cross-functional role where you'll navigate the needs of partners, Account Managers, and Ops teams to deliver the right data, messaging, and solutions that align operational initiatives with commercial outcomes.
What You'll Need
- Quantitative degree in STEM, Economics or similar
- 2+ years experience in operations / analytics/ product ideally within a tech or strategy consultancy firm
- Strong analytical capabilities and experience using SQL, Excel/Sheets; dashboarding tools like Tableau or Looker are a plus.
- Excellent stakeholder management and communication skills.
- A bias toward action, adaptability, and strong problem-solving skills.
Preferred Qualifications
- A process specialist with a consistent track record of leading initiatives and projects at your organization that drive positive impact for your business.
- Ability to build compelling narratives via slide decks and simplify complex problems to drive actionable outcomes
