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Who We Are:
IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
What You'll Do:
Client Servicing & Partnerships Management
- Serve as the main day-to-day contact for key Esports clients, building strong, trusted relationships and ensuring best-in-class delivery of all partnership activity.
- Lead regular meetings and calls with clients, proactively managing timelines, expectations, and deliverables.
- Represent IMG professionally at partner activations and events.
- Coordinate internal workflows to ensure timely delivery of contracted rights and high-quality client servicing, ensuring internal and external alignment across all activations.
- Work closely with the Partnerships Director to ensure clients are supported strategically and consistently across all regions and functions.
Sales Operations Support
- Support the Sales Director in the development of sales proposals and prospecting strategy.
- Coordination of Esports sales process, ensuring global sales teams are focused and delivering against priority asset classes.
- Track and manage brand outreach, prospecting documentation, and CRM updates to ensure visilibty across commercial efforts both within IMG and with clients.
- Assist with contract workflows, invoicing processes, and deal documentation in coordination with Legal and Finance teams.
- Contribute to renewal planning by consolidating relevant commercial, strategic, and creative inputs.
- Work with the Partnerships Director to evolve and streamline processes that support scalable, high-quality client servicing.
Reporting
- Own the sales pipeline reporting process for the Esports team, preparing regular updates for both internal leadership and clients.
- Manage client-facing reporting processes, including sales pipeline updates, quarterly partnership reviews, and post-activation summaries where applicable.
- Deliver internal reporting on revenue status, invoicing, and budget tracking to support business visibility and accountability.
- Ensure all reporting is accurate, timely, and actionable, with clear narrative and insights built in.
Insights
- Work closely with the Analytics team to extract audience, valuation, and engagement insights.
- Apply insights to enhance sales materials and generate strategic client conversations.
- Track industry trends and Esports/Partnerships market developments to identify opportunities and inform proactive recommendations.
Knowledge And Experience
- Proven experience in client servicing, account management, or partnerships within the sports, entertainment, or Esports industries.
- Understanding of commercial partnership structures and how rights are delivered in practice. An understanding of commercial sports marketing is preferred.
- Familiarity with CRM systems, sales process from prospect identification through to delivery, and reporting tools.
- Experience in managing client meetings and representing a business at events or activations.
- Comfortable navigating contract, finance, and operational workflows.
- Experience working across different countries, cultures and time zones is desirable.
You Have These:
- Excellent interpersonal skills with the ability to build rapport and credibility with clients and internal teams.
- Strong written and verbal communication, including meeting leadership and the ability to deliver a variety of information sets confidently.
- Highly organised with strong project coordination skills and attention to detail. Ability to prioritise and think strategically.
- Commercially astute and able to contribute strategically to client servicing and sales activity.
- Proactive and solutions-focused with a collaborative mindset.
- Proficient in Microsoft Office (especially Excel and PowerPoint); confident using CRM and reporting systems.
Working Conditions:
- Permanent, Chiswick Park, West London.
- Operate within a global business environment, adapting to different time zones and supporting international colleagues and clients as needed.
- Outside of event travel and travel to meetings will form part of the role.
- Mon-Fri, 9am-5pm
