Job Overview
Do you thrive in a fast-paced environment? Are you passionate about delivering exceptional administrative support that enhances the patient experience and journey?
We are seeking a range of Patient Administrators to join our Trust. This role is essential for the seamless operation of our services and significantly impacts our patients' experiences.
In collaboration with your team of consultants, you will provide comprehensive administrative support. Your responsibilities will be diverse and will include direct communication with patients and healthcare professionals, coordinating appointment bookings, managing correspondence and actions from outpatient clinics, and ensuring the smooth flow of information among various clinicians and support services.
UHS offers outstanding training and development opportunities to help you achieve your career aspirations. Supporting the growth of our staff is fundamental to delivering high-quality, safe, and effective care. We provide a nurturing environment for professional development, and internal applicants seeking to gain experience in different roles or areas of the hospital may be considered for secondment opportunities.
Positions are available at Princess Anne Hospital.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Main Responsibilities
Detailed job description and main responsibilities
Confidently use Microsoft systems, working with minimal supervision and demonstrating a tactful, sensitive approach to challenging situations.
Exhibit empathy and excellent communication skills, acting as the first point of contact by handling telephone calls, emails, and visitors, responding promptly and efficiently to queries, or redirecting them to the appropriate person/department.
Thrive under pressure and prioritize your workload effectively. Collaborate with a large team, demonstrating flexibility in multitasking and covering for colleagues as needed. Communicate effectively with ward teams, matrons, divisional nursing staff, consultants, ward administrators, and patients.
Familiarity with the Trust's electronic systems is advantageous but not essential, as training will be provided.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
- Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable criteria
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development.
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
- Proficient in the use of all hospital computerised patient systems.
- Experience in understanding and analysing patient pathways.
- Knowledge of both local and national targets relating to RTT and cancer pathways
Skills and competencies
Essential criteria
- Ability to learn and assimilate information quickly
- Communication
- Delegation
- Microsoft Office skills
- Multitasking
- Prioritisation
- Time management
- Working autonomously
- Working under pressure
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
