The Patients’ Booking Hub opened in December 2018 and manages referrals and outpatient appointment bookings for selected specialities across the Trust.
Outpatients, as a service, is the ‘front door’ for the vast majority of our patients. Services are delivered in around 100 different locations of varying sizes, scales and complexity, providing care to patients across many pathways both in hospital settings and also in the Community.
Whilst we all do our very best to make the experience of appointment booking and attendance as positive as possible, we know that in a huge organisation like ours we can always do more to make the process easier and more effective not just for patients but also for everyone who is delivering outpatient services.
We are looking for excellent professionals to deliver the administration of our patient booking with growing demand and changes in the way people want to be able to manage their own healthcare and are developing processes and better facilities to support you to meet these needs and ensuring Outpatients is a brilliant place to work.
As part of the Patient Booking Team, you will support the key aims of the Hub which are to:
- Provide an easy and positive experience for patients who need an appointment.
- Reduce the incidence/occurrence of/number of missed appointments and patients not attending
- Provide an effective and standardised booking process
- Adopting of new digital technologies
- Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work
Increase opportunities for staff training and development and career progression for those who aspire to develop their NHS careers within our Trust.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Patient Booking Hub has been created to combine existing best practice from around the Trust into a single ‘STH Way’ that provides a consistent high quality patient experience. It will provide increased support, learning and career development opportunities for Administrative and Clerical staff within a new and high quality working environment.
It works to improve the resilience within outpatient booking services and facilitate the faster adoption of technological improvements for the benefit of patients. The Patients’ Booking Hub is a diverse team and has a culture of continuous improvement in outpatient booking systems and processes.
For further details / informal visits contact: Name: Alisha Blakeman Job title: Co-Ordinator - Patient Booking Hub Email address:
[email protected] Telephone number: 0114 22 65737
Contact
For informal enquiries about the role please contact
Alisha Blakeman, [email protected]
