Patient Care Coordinator

Location: Earlsfield, London

Contract: Permanent, 37.5 hours per week

Shifts: Tuesday 8:45am 5:15pm, Wednesday 8:45am 6:15pm, Thursday 8:45am 5:15pm, Friday 8:45am 3:45pm, and Saturday 7:45am 2:15pm

Salary: £25,000 - £32,000 pa depending on experience and qualification level

Do you take pride in delivering exceptional customer service in a private healthcare setting?

South West Podiatry, part of Pure Physiotherapy, is looking for a dedicated Patient Care Coordinator to be the welcoming face of our clinic. In this vital role, youll support patients from their first contact - managing the front desk, handling calls and emails, booking appointments playing a critical part in creating a positive patient experience.

What Youll Do

Front Desk Reception

• Welcome patients and manage check?ins/outs.
• Handle in?person and email enquiries.
• Provide admin support to clinicians.
• Manage billing.
  
  

Customer Service

• Resolve patient concerns with professionalism and compassion.
• Communicate clearly between patients and clinicians.
  
  

Phone & Appointment Management

• Manage incoming and outgoing calls.
• Book, update, and confirm appointments.
• Guide patients through fees and insurance.
• Support patients in distress with empathy.
  
  

Clinic Setup & Coordination

• Prepare treatment rooms and maintain clinic standards.
• Ensure equipment and materials are ready.
• Coordinate daily clinic flow with the clinical team.
  
  

Patient Record Management

• Maintain accurate digital patient records.
• Process notes, invoices, and confidential documentation.
  
  

IT & Systems Management

• Use clinic software for bookings and payments.
• Support basic IT troubleshooting.
  
  

What Youll Bring

• Confident using Microsoft Office (Word, Excel, Outlook, Teams)
• Experience with practice management software, clinic management or scheduling software is advantageous, but training will be provided.
• Strong verbal and written communication.
• Professional, friendly telephone manner.
• Able to build positive relationships with patients and colleagues.

Experience in customer?facing roles (healthcare is beneficial)

Calm under pressure and able to multitask.

Delivers attentive, detail?driven 5* service.

Manages multiple tasks with accuracy.

Detail?focused and proactive in solving problems.

Why Join Us?

At South West Podiatry, we value our people as much as our patients

We Offer

• 31 days holiday (including bank holidays)
• Competitive salary with progression opportunities.
• Comprehensive induction & ongoing clinical support.
• 24/7 advice line.
• Generous CPD funding & regular training sessions.
• Flexible working patterns.
• Employer pension contributions.
• Cycle to Work & Electric Car schemes.
• Refer a Friend bonus scheme.
• Team-building events & social activities.
• Enhanced company sick/maternity/adoption pay.
  
  

Join Us

If youre passionate about patient care, motivated to make a difference, and aligned with our values of Passion, Respect, Compassion, and Continuous Development, wed love to hear from you.

Were proud to share that we have achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.

As a Disability Confident Leader, We

• Promote accessibility and inclusion.
• Ensure inclusive recruitment and development.
• Share best practice across the industry.
• Continue to lead the way in supporting disabled people at work.
  
  

Apply today and be part of a sustainably growing, physio-led organisation leading the way in patient care across the UK.

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