We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
We are a small, friendly team that strives to ensure an efficient and effective service for patients in hospital and at home. Predominately responsible for bedframes and mattresses, this post will support the delivery of a high quality service dealing with referrals from clinical colleagues for equipment, liaison with clinicians and other Health Board colleagues, patients, families/carers and external contractors.
Excellent IT, organisational skills and telephone manner is essential. At times site visits will be required to support the efficiency of Bed stores.
Main duties of the job
The post holder will be required to undertake call handling patients and clinical staff assisting with the allocation of beds within both Acute and community services. Support with processing invoices via oracle and supporting the nursing assessors.
The post holder will provide day to administration support to associated to the Bed service department.
To be the first point of contact for receiving, directing, and monitoring calls from patients and clinical colleagues.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications And Knowledge
Essential criteria
- Good standard of general education
- NVQ Level 3 in administration or equivalent demonstrable level of knowledge and experience
- Excellent IT skills
- Evidence of Continuing Professional Development
Desirable criteria
- Facilities management qualification
- ECDL or equivalent certificate
Experience
Essential criteria
- Experience of working with electronic databases
- Ability to work on an electronic platform on a day to day basis
- Proven administration experience
- Experience of working in a busy and challenging environment
Desirable criteria
- NHS Experience
- E-Systems technology
Skills and Attributes
Essential criteria
- Analytical and judgment skills
- Accurate attention to detail
- Articulate and good communication skills
- Experience using Oracle and processing invoices
- Ability to stay calm under pressure
- Ability to manage own time and workload effectively
- Ability to manage competing priorities
- Ability to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment
- Excellent Microsoft Office skills, in particular experience of Windows, excel, Access etc
- Excellent telephone, interpersonal and communication skills
Other
Essential criteria
- Ability to move between sites within the Health Board as demanded by the job role
Desirable criteria
