Patient Flow Manager

CompanyCentral and North West London NHS Foundation Trust

LocationBrent, England, United Kingdom

Posted At1/19/2026

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Occupation Type

Health care practice managers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Job Overview

We are currently looking at recruiting a Band 7 Patient Flow Manager.

The main role of the post holder is to provide management and leadership responsibility for the effective operational and clinical running of the bed management team in Park Royal. The post holder will have responsibility regarding the local bed management and ensure it is managed in a safe manner that doesn’t compromise client’s safety.

The team is overseen and further supported by the Acute Service manager and the Brent SMT. You will work closely with the local CMHT and Trust Central Flow Team.

Main duties of the job

The post holder will work within Urgent Care Service, provide management and leadership responsibility for the effective operational and clinical running of the bed management at Park Royal .

Post holder would have responsibility for bed utilisation, ensuring that the demands of bed requests and admissions are balanced across the inpatient site and wards. They would ensure escalation of capacity issues and then carrying out actions to resolve issues as part of the Trust Escalation protocol.

Post holder would ensure issues regarding bed management are communicated in a timely, effective and constructive way ensuring effective clinical delivery and performance management against key performance indicators and financial targets.

The post holder will work with the Urgent Care Team Senior Management Team to deliv

er the vision of the Trust to provide a quality led service. Post holder will work alongside the Urgent Care Senior Patient Flow Lead and the local Management team to ensure effective patient flow and bed management for the usage of the Beds across Park Royal.

Working for our organisation

The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times.

In return you will be supported by robust clinical leadership and supervision and we will provide support and training for this new role and on-going support in the development of your skills.

If you are looking for a new challenge, and wish to be part of a team which aims to strive towards the efficient and effective management of bed resources within the Trust. then we want to hear from you.

In order to meet the needs of the Trust’s services you may be required from time to time to work outside your normal place of work. The Trust reserves the right to change your normal place of work to any other location within the Trust. The post holder will need to be organized, patient focused, have excellent interpersonal skills and the ability to manage competing pressures and priorities which will frequently change.

Successful candidates will be expected to work a flexible shift pattern to meet the needs of this 24-hour service.

Detailed Job Description And Main Responsibilities

Bed Management:

To provide accurate and timely information relating to the Trust Bed Capacity.
Co-ordinating all admissions and transfers across within Park Royal.
Predicting the need for escalation and organise meetings with all relevant personnel.
Predicting any short fall in elective bed capacity and discuss at the escalation meeting. Action any plan as a result and inform all relevant people of the outcome.
To ensure repatriation of patients transferred to other hospitals in line with the bed policy.
To provide operational management functions for Central Flow Hub
Day to day responsibility for bed utilisation, ensuring that the demands of bed requests and admissions are balanced across Trust inpatient sites / wards.
Escalation of capacity issues and then carrying out actions to resolve issues as part of the Trust Escalation Plan
Monitor usage of out of area and specialist placements, whilst maintaining accurate documentation
Ensure issues regarding bed management are communicated in a timely, effective and constructive way
Ensuring that capacity management processes are adhered to in order to ensure a high quality and seamless pathway for the patient journey

Building and maintaining high quality working relationships with all services that have contact with the bed management service.

Proactive response to predicted and actual changes in capacity demand to ensure optimum use of available capacity.

Monitoring and liaison with all OOA providers that patients are currently under their service and accurate documentation of progress.

Complete all relevant documentation accurately and in a timely manner regarding referrals for beds.

Provide regular updates on current bed management demand and capacity.

Coordination of admissions and discharges across Park Royal.

Coordination of transfers of patients to and from wards both internal and external.

Provide a visible, accessible and authoritative presence at Park Royal.

To manage a range of processes and systems, across the service to support the effective running of the service and clinical care pathways.

To ensure harmonisation of quality care delivery across the service areas.

To lead the learning and development plan for services and ensure that developmental requirements are in place for all staff in line with the knowledge and skills framework

To ensure the safeguarding agenda is firmly embedded in service delivery at all levels

To act at all times as a positive role model and advocate both for individual staff and CNWL.

Management of Service Delivery and Service Development:

Establish and develop a professional working relationship with Acute Hospital HCP’s and Management, colleagues and other health and social care professionals.
To ensure 24 hour provision of service, through the use of proactive site management, patient flow and capacity utilisation, in line with Trust and national guidelines.
To ensure the delivery of clinical and care quality standards and objectives
To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes and agreed timescales
To ensure that systems are in place to monitor stakeholders views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement
To participate in the evaluation of the services provided within Mental Health Services and actively promote service development including undertaking relevant audit and research.

To ensure that the service area contributes fully to the development of the business plan for the Division and assists in the setting of strategic objectives for the Service

To ensure the service area is kept up to date with legislative and policy changes and developments

Contribute to the establishment of new services that meet national and local requirements

To facilitate the development of clinical guidelines, protocols and patient-related policies in partnership with clinicians and other managers within the organisation to promote safe and effective patient care.

Provide information to support the Division Managing Director and Head of Urgent Care and other senior managers in the development of strategy for patient flow within the organization.

To ensure the Patient Flow Team can identify patients whose discharge can be expedited and proactively expedite / escalate issues in ‘real time’

Performance Management

To monitor and maintain the standard of information included in the Site Reports and maintain the Site Report distribution list. To regularly review the site information required by the stakeholders.

Lead on all breaches including 12 hours A&E by monitoring and producing reports and instigate action plans to mitigate future breach.

To support the delivery of single sex accommodation for patients and to accurately report.

Liaise with members of the multi-professional team both within the organisation and with external stakeholders, to ensure continuity is maintained and patient flow is maximised; liaising with system managers / the Trust on call team as required.

Provide regular recording, monitoring and reporting of Patient Flow Team performance including BUI, bed state, DTAs, ECR, etc. against local and national targets with assurance that appropriate follow up actions will be completed.

To adhere to the Trusts Capacity & Demand Escalation Plan. Instigate the use of relevant Action Cards, following discussion with the relevant on-call.

Create and embed standard documentation for site handover to ensure consistency and transparency and to document decision making.

Communication

To ensure effective communication across the services and with external partners and other stakeholders

To be responsible for ensuring a full and timely response to all complaints and ensure that lessons from these complaints are disseminated within the service.

Undertake investigations, write investigation reports and feed back to service, service users and carers as appropriate

To develop and sustain relationship management with key stakeholders and partner agencies, such as commissioners, local authorities, Acute Trust, GPs, service user and carer groups, voluntary sector organisations

To promote the Trust’s services and positively enhance the Trust’s corporate image internally and with external agencies

To ensure patient/client records are in line with standards of practice and Trust policy.

To attend and chair a range of forums relevant to the service and present reports as appropriate

Please see attached JD full list of main responsibilities .

Person specification

Experience and Knowledge

Essential criteria

Significant Acute Mental health clinical experience
Significant experience in working in patient flow/bed management
Experience of facilitating clinical decision making and the application of professional judgement in clinical situations

Good understanding of drivers and constraints around effective bed management.

Ability to demonstrate both managerial and clinical skills in previous posts/s.

Experience of working with a wide variety of client groups.

Demonstrable and considerable experience of undertaking a clinical lead role.

Experience of mental health assessment across the full range of care settings including in-patients &/or Home Treatment

Team leading

To understand the need of change and demonstrate the ability of facilitating this with the Mental Health

To have a working knowledge of the MHA 1983

Experience of setting up and implementing internal processes and procedures

Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Desirable criteria

Use of SystmOne
Use of Tableau
Understanding of the Public Sector
Awareness of professional responsibilities
Audit experience
Experience of managing a team without direct line management

Qualifications/Training

Essential criteria

Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
Current Registered Mental Health Nurse, social worker or any other relevant allied Health professional with registration to practice

Desirable criteria

Clinical Supervision training
Management or leadership

Skills And Abilities

Essential criteria

Ability to effectively prioritise and organise own workload
Assertively manage situations which may be complex and involve conflict or crisis.
Experience of managerial decision making and the application of professional judgement in a range of clinical and non-clinical situations
Excellent interpersonal skills and ability to negotiate and mediate
Communicate with clarity and direction both written and verbally
Ability to analyse and identify issues and propose solutions to problems
Communicating (oral and written) complex/highly technical and clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS

IT skills, use of data and spread sheets, production of clear reports, action plans and presentations

Ability to use data to highlight issues, inspire staff and drive change

Desirable criteria

Good excel and IT skills
Experience of delivering recovery focused and socially inclusive practice