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Job Overview
To play a central role within the service and to work in close liaison with colleagues, renal psychologists, staff in other departments, GP’s, patients and general public.
To work well as part of a team whilst being able to use their own initiative to provide administrative support to the team and to ensure an effective, high quality service is provided
Main duties of the job
Working with the psychology team, ensuring that patients are booked efficiently for investigative treatments, diagnostics procedures and inpatient and day-case operations within national guidelines and in accordance with the Trust Patient Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. To add, remove and modify patients to and from the waiting list as required, or in accordance with the Trust Patient Access Policy.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
- Working with the psychology team, ensuring that patients are booked efficiently for investigative treatments, diagnostics procedures and inpatient and day-case operations within national guidelines and in accordance with the Trust Patient Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
- To add, remove and modify patients to and from the waiting list as required, or in accordance with the Trust Patient Access Policy.
- Schedule new or follow up outpatient appointments, ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for each appointment, this includes ensuring that all elective attendances are promptly and accurately recorded on the appropriate PAS system (s).
- Provide administrative support to consultant/ clinical teams
- To be responsible for the accurate completion of clinic letters once dictation has been received.
- Photocopying, filing, minute taking and other administrative duties to ensure the efficient running of the office.
- To deal with enquiries from all service users in a helpful, courteous and diplomatic manner
- To receive and process incoming mail (including electronic) as necessary, sorting and prioritising emails, ensuring all clinical reports and referrals are brought to the attention of the senior medical secretaries.
- To ensure that patient confidentially is maintained at all times.
- To liaise with partner organisations to assist and facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers.
Person specification
Essential
Essential criteria
- Knowledge of Trust policies and procedures
- Understanding of medical terminology
- Good keyboard and computer skills
Desirable criteria
- Experience of working under pressure
- Experience of talking to patients /service users
Essential
Essential criteria
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
