Patient Pathway Coordinator

Southampton, England, United Kingdom

7/29/2025

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

The Cardiovascular & Thoracic team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a patient focussed, friendly and enthusiastic individual, as part of our expanding service.

The ideal candidate will have excellent organisational, communication and time-keeping skills as well as an eye for detail. They will need to be fluent in English and adept at utilising multiple computer systems.

The role will primarily be focussed around supporting the administrative needs of consultants or surgeons. This may include; booking appointments, answering phone/email queries, writing dictated letters and liaising with teams in other teams or hospitals. This role also includes taking ownership of a patient's RTT pathway, ensuring this is correct on our system and that the patient doesn't wait unnecessarily due to unbooked investigations or appointments.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

You will facilitate the smooth running of the patient journey in a particular clinical area by ensuring that administrative processes are co-ordinated and streamlined and revolve around the patient and their individual needs.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
• Knowledge and experience of secretarial or administrative procedures
• Experience as an administrator or secretary in an organisation with a customer focused environment
  
  

Desirable criteria

• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
• Diploma level qualification or an equivalent level of experience
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
• Proficient in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of both local and national targets relating to RTT and cancer pathways
  
  

Skills and competencies

Essential criteria

• Ability to learn and assimilate information quickly
• Communication
• Delegation
• Microsoft Office skills
• Multitasking
• Prioritisation
• Time management
• Working autonomously
• Working under pressure
  
  

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together