Job Description
Job responsibilities
Main Duties:
Welcome patients/visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner
Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly.
Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms.
Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts.
Educate patients about the services offered and systems at Hedena Health including:
- Named Doctor System
- Telephone Consultations/Appointment System
- Appointments Online signup
- SMS Text reminders
- Nurse Minor Illness
- Chronic disease recalls
- Triage/Home Visits
- Repeat prescribing process
- Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms.
Advise patients if the clinician is running more than 15minutes late
Receive/store/prepare samples for collection according to protocol
Receive deliveries and advise addressee of arrivalEnsure that workstations and the reception area in general are kept neat and tidy.
Accepting messages for nurses, doc
