Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Payment Resolution Team - Senior Coordinator
About The Role
The Payment Resolution team has an exciting opportunity for a detail-oriented and customer focused individual to join a fast-paced team in Operations. In this role, you will have the opportunity to continually learn and develop into an expert of our card and payment processes.
As part of a small back-office team, you will complete a wide variety of work and controls, as well as support associates across the business by providing specialist advice regarding payment and card queries.
What you'll do
- Perform and report on controls accurately, raising any identified issues as appropriate
- Take ownership of your own workload within the team, adjusting priorities as necessary to meet team service requirements
- Work towards becoming an SME for card, inbound and outbound payment processes
- Provide specialised knowledge about customer payments to wider business areas
- Help to drive improvements to team quality and efficiency
- Understanding the intent behind team processes, considering customer impact across all workstreams
- Provide event remediation support when required
- Support the ongoing development of the department by utilising Agent Feedback Loop to improve processes
What we're looking for
- Accurately follow process guidelines with excellent attention to detail
- Able to interpret technical data and navigate numerous systems
- Adherence to internal and external compliance requirements
- Demonstration of solid judgment in decision making
- A confident and clear communicator
- Ability to work as a team and be flexible and proactive in providing support to areas where required
- Be self-motivated, able to support and initiate change in periods of uncertainty and ambiguity
- Have good attention to detail
- Spot opportunities and make recommendations for process improvements within area and department
- Deliver key accountabilities
- Have a strong ability to manage his or her own time effectively and be a self-starter who can work with minimal supervision
- Engage in individual, team and department challenges
- Highly organized with an ability to remain focused and flexible to an ever-changing environment
Where and how you'll work
This is a 9 month secondment position and you will be required to come into the Nottingham office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
- Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms
What You Should Know About How We Recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us. We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact
[email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to
[email protected]Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
