Payments Service Analyst

Are you passionate about payments, compliance, and data-driven insights? Join us as a Payments Services Analyst and become a key voice in shaping the future of payment services across the Society.

About this role:

As a subject matter expert, you’ll use your data expertise to retrieve, interrogate and analyse customer payment data for committee reporting and to identify any changes required to the customer payment journey. You’ll provide payments regulatory knowledge while supporting consultation responses and offer technical advice on projects involving payments. You’ll represent the Society at industry working groups ensuring our services meet regulatory standards and industry best practices.

Your main responsibilities will include:

• Building and maintaining strong relationships with outwardly facing key stakeholders across the payment industry (Pay.UK, UK Finance), payment regulatory bodies (PSR, FCA,) and other financial institutions and payment suppliers.
• Acting as a deputy to the Payments Service Manager when working on projects involving changes to payments.
• Providing monthly analysis and reporting on payment supplier performance, evaluating KPIs and interpreting payments activity for forums and committees.
• Providing incident management support and business continuity planning for payment services.
• Ensuring that payment policies and the associated guides are current and compliant.

In terms of data, crucially, you will be responsible for:

• Retrieving, cleansing, and preparing data from various sources to ensure it is accurate and ready for analysis, applying thorough data quality checks and standardisation to guarantee reliable information.
• Using tools like Tableau or Power BI to analyse data and generate insights and interpretation that will guide decision making, payment strategy and change.

What we’re looking for:

• Strong data retrieval and interrogation experience alongside proven analytical skills using tools such as Tableau or Power BI.
• Experience in payments services or related roles, with a good understanding of UK payment schemes and how they operate.
• Experience of delivering change impacting payment systems and processes.
• Skilled in reviewing procedures and recommending process improvements.
• Ability to work independently within a wide range of procedures and standards, applying a degree of judgement within set frameworks.
• Good knowledge of Microsoft apps and presentation skills (Word/Excel/PowerPoint).

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.