Payroll Operations Support

We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

The benefits of working at CloudPay include a competitive compensation package, career development opportunities, access to wellness resources, and a vibrant global culture.

We are looking for passionate individuals who maintain a strong desire to succeed.

About This Job Opportunity

The primary goal of Payroll Operations Support is to work with and support Payroll Operations with a variety of activities, enabling the team to provide efficient and effective payroll processing for our customers.

Daily Duties and Main Responsibilities will include:

• Manage several day-to-day operational activities, ranging from system support, customer data reconciliation, and tool management.
• Work to ensure that Payroll Operations staff are supported with the right tools and processes to perform their roles successfully.
• Support the Operations management teams in day-to-day customer escalations, user support and queries.
• Lead region-wide initiatives within data cleansing and system improvements.
• Cooperate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers.

Attributes and Experience Required:

• Computer skills including Word, Excel, PowerPoint, email and internet
• Experience in dealing with customers.
• A knowledge of Payroll and/or Payment’s processing is desirable but not essential.
• Knowledge management and precise document management skills.
• Good at problem-solving and getting results.
• Confident in managing internal and external stakeholders at all levels.
• Team player with ability to share information and interact positively with others.
• Enthusiastic and eager to learn and develop
• Self-motivated, tenacious and resilient.
• Driven and determined to achieve objectives.

Package and Benefits:

• Competitive annual salary
• 25 days annual leave, plus bank holidays
• Flexible Hybrid Working
• Birthday leave
• Flexible pension contribution
• Life assurance x4
• Private medical insurance
• Earned Wage Access (via CloudPay Now app)
• Personal and professional development opportunities
• Friendly working environment

CloudPay is committed to being an equal opportunities employer.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

Glassdoor