Payroll Specialist - BPO - UK
Company
Location
Manchester, England, United Kingdom
Posted At
7/25/2025
Advertise with us by contacting: [email protected]
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Description
Introduction
The Symatrix Managed Services teams offer a range of services to our customers:
Required technical and professional expertise
The Symatrix Managed Services teams offer a range of services to our customers:
- Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud
- Hosting and DBA Services
- Business Process Outsourcing for HR Administration and Payroll Solutions
- Testing as a Service
- To be a client facing representative of the BPO team, providing exceptional customer service at all times
- Providing a positive, personal, responsive, and efficient service to all our customers.
- Providing the fastest route to customer resolution.
- Setting clear expectations and following up on what we say.
- Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly.
- To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)
- Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
- Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties
- Deal with all Customer Telephone enquiries in line with SLA
- Ensure confidentiality of Customer data is maintained at-all-times
- Provide scheduled Payroll reports
- Support the BPO Manager in providing regular service delivery reports
- Customer advisor on Payroll legislation
- To work in line with all Payroll processes as per documented manuals
- Document changes to Customer process and procedures
- Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service.
- UAT of any system changes
- To work in line with the Symatrix ISMS
- To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company
- To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions.
- To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
Required technical and professional expertise
- Experience of Oracle HR and Payroll (E-Business or Cloud)
- UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days)
- A positive “can do” approach
- Proven experience of UK Payroll administration
- Commitment to delivering the highest standards of Customer care.
- Ability to work in a fast moving, dynamic environment
- Proven ability to build and maintain strong relationships with Customer peers
- Excellent personal communication skills
- Good Telephone manner
- Good interpersonal skills
- Strong Team player
- Good problem-solving skills
- Detailed knowledge of UK Payroll legislation
- Knowledge of Data Protection and Information Security regulations.
- Experience of Oracle HRMS implementation/ project experience
- Experience of Oracle HR
- Experience of systems support
- Experience of a help or service desk
- Experience of working for an outsource provider.
- Experience of large Payrolls
- Experience of reporting tools
- Detailed knowledge of UK HR legislation
- Knowledge of International Payroll legislation
- Experience of working in a team when a new HR & Payroll solution has been implemented.
- Experience of working in a fully managed Payroll environment
- CIPP or CIPD qualified.
Advertise with us by contacting: [email protected]
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