Payroll Team Lead

Payroll Team Leader

Location: Plymouth / Hybrid (approx. 2 days per week in office)

Salary: £35,000 – £36,500 p.a. plus performance bonus

Contract Type: Permanent, Full-time (37 hours per week)

About the Role

We’re looking for an experienced Payroll Team Leader to take responsibility for the delivery of a high-quality, complex payroll service. Supporting circa 8,500 employees across NHS, Teachers, Local Government, and third sector organisations, this role sits at the heart of our Payroll Bureau, ensuring our customers receive a reliable, accurate, and compliant service every time.

As Team Leader, you will lead, motivate, and develop a team of Payroll professionals to provide an exceptional service that meets both internal and external customer expectations. You’ll also play a key role in driving efficiencies, maintaining compliance, and building strong, collaborative relationships with stakeholders.

What You’ll Be Doing

• Leading and motivating a Payroll Delivery Team to provide accurate and timely payroll services.
• Ensuring compliance with all relevant legislation, regulations, policies, and conditions of service.
• Managing reconciliation processes and all periodic payroll and pension returns, meeting mandatory deadlines.
• Providing professional advice and guidance on complex payroll and legislative queries.
• Driving efficiencies through process improvement, technology use, and training across the team.
• Supporting policy development and sharing payroll expertise with colleagues and stakeholders.
• Fostering a culture of customer service excellence, building strong and trusted relationships.
• Overseeing team performance management, resource planning, and issue escalation.

What We’re Looking For

• A recognised payroll qualification (e.g. Diploma in Payroll Management) or equivalent senior-level payroll experience.
• Excellent knowledge of pay-related legislation, pension schemes, and terms and conditions of service.
• Experience managing high-volume, technology-enabled payroll processes and reconciliations.
• Strong leadership skills with a proven ability to motivate and develop a team.
• Experience in managing customer relationships, including service reporting and issue resolution.
• Commitment to continuous professional development and staying current with payroll regulations and best practice.

Why Join Us?

At Delt, people matter - both our team and the communities we serve. You’ll be part of a purpose-driven organisation, where your work makes a visible difference. In return, we offer a supportive culture, flexible hybrid working, and opportunities to grow your skills in a dynamic environment where ideas are welcomed, and impact is recognised.

Benefits include:

• Generous holiday allowance of 25 days plus bank holidays (pro rata for part time)
• Up to 12 flex leave days a year
• Matched contribution pension scheme up to 10% of salary
• Life assurance scheme
• Opportunities to buy and sell leave
• Employee shopping savings portal
• Opportunities for training to be funded by Delt
• EV salary sacrifice
• Employee assistance programme supporting mental and physical wellbeing

If you want to know about the total package we offer, please see our future employee page here https://deltservices.com/careers/