People Advisor

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal.

ABOUT THE ROLE

We have an exciting opportunity for a proactive and detail-driven People Advisor to join our talented People team. This is a hands-on role, perfect for someone who thrives in a fast-paced environment, loves getting into the detail, and takes ownership to make things happen.

Reporting into the Head of People, you’ll be at the heart of keeping our People operations running smoothly — from ensuring our systems and processes are on point, to delivering accurate data and insights that help leaders make great decisions. You’ll also spot opportunities for improvement, lead small projects, and support initiatives that make Townhouse an even better place to work.

If you’re organised, a great communicator, and hungry to learn and grow in the People space - this could be your next move.

RESPONSIBILITIES

• People Systems & Data Management – Administer and maintain our People system (Employment Hero) ensuring accuracy and consistency. Monitor, measure, and analyse HR metrics, producing regular reports to identify trends and areas for focus.
• People Process Administration – Oversee key People processes such as 360 feedback, appraisals, engagement surveys, and policy updates. Ensure compliance with UK legislation and support disciplinary processes.
• Engagement & Communication Support – Partner with the Comms & Engagement Lead to deliver initiatives that maximise team engagement and prepare People-related communications for the business.
• Capability & Process Improvement – Identify opportunities to improve how we use our systems and processes, bringing fresh ideas to enhance efficiency, consistency, and employee experience.

REQUIRED SKILLS

• Previous HR/People administration experience, ideally within a customer-facing industry.
• Excellent attention to detail and accuracy, particularly with data.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent written and verbal communication skills.
• Experience using HRIS/People systems (Employment Hero a plus) and confident with Excel/Google Sheets for analysis.
• Discreet and professional when handling sensitive information.

ABOUT YOU

• Driven, proactive, and self-starting — you go and find the answers.
• Tenacious in solving problems and following through to completion.
• Low ego, team player, open to feedback and focused on the bigger picture.
• Curious and eager to learn with a genuine passion for the People profession.
• Approachable, trustworthy, and able to build strong relationships at all levels.

LOCATION

This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS AT TOWNHOUSE

• Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait.
• Shopping discounts – Save money every day with a range of retail discounts.
• Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out.
• Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days.
• Employee Discount – 75% off treatments.
• Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Apply Now and Be Part of Our Exceptional Team!