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Description
Interpret, analyse and provide expert advice on employment matters support the effective and timely resolution of casework, often involving highly complex, contentious and highly sensitive issues requiring tact and diplomacy. Manage own caseload; deploy appropriate techniques in order to obtain evidence and facts utilising open questioning, clarification, advanced listening, persuasion and influencing skills to ensure the facts are clear. Work in partnership with Staff Side where appropriate in order to bring cases to conclusion quickly whilst ensuring that standards are upheld. To support the development and monitoring of appropriate performance targets/standards with the involvement of staff and ensure that there are mechanisms in place to audit them and produce regular performance reports.
Responsible as a line manager for individuals, undertaking appraisals, performance and absence management processes, disciplinary and grievance matters, allocating team workload where necessary. The post holder will have to ensure the most effective and efficient deployment of the staff resource to achieve the service objectives. To deliver a customer focused and user friendly service which provides accurate, timely, professional advice to managers and maximises the use of appropriate technology and resources.
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