People Services Team Lead

The People Services Team Lead will lead and support our People Services team in delivering high-quality People administrative services and employee support. Playing a key role in ensuring the efficient execution of core people processes, compliance with employment regulations, and continuous improvement of our People services and initiatives.

Responsible for the oversight and development of the HRIS, ensuring it is effectively maintained, enhanced, and fully integrated into the wider business systems and processes.

The People Services Team Leader will work collaboratively across departments to ensure the HRIS supports strategic goals, improves user experience, and drives data led decision making.

Key Responsibilities:

• Management of People Service Shared Inbox: Accountable for managing the People Services inbox, ensuring timely, accurate responses and maintaining a high standard of service delivery
• Payroll Support: Provide oversight and support for payroll related processes, ensuring accurate and timely submission of data, resolving queries, and collaborating with the Payroll & Data Advisor to maintain compliance and data integrity
• Team Leadership & Management: Lead, coach, and develop a team of People Services co-ordinators. Set team goals, monitor performance, and ensure service level agreements (SLAs) are met

• Service Delivery: Oversee day to day People operations including onboarding, off-boarding, contracts, data management, and general employee lifecycle administration. Ensure timely and accurate processing of employee information and documentation. Champion a customer-centric approach to People service delivery
• Continuous Improvement: Lead or contribute to the implementation of HRIS and automation projects. Identify opportunities to streamline processes and enhance service delivery. Monitor and improve team workflows and standard operating procedures (SOPs)
• Compliance & Reporting: Ensure adherence to employment law, company policies, and data protection standards. Support audit requirements through accurate record-keeping and documentation. Generate People reports and support dashboard integrations to provide insights
• Stakeholder Engagement: Collaborate with People Business Partners, Talent, and Payroll to ensure seamless service delivery

• Proven experience in an HR operations or shared services environment
• Ideally but not mandatory experience in a leadership or supervisory role
• Strong understanding of HR policies, employment legislation, and best practices
• Experience using HRIS
• Excellent communication and interpersonal skills
• CIPD qualification or equivalent experience

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments
• Smart Working Options - spend up to 40% of your working week from home
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy
• Cycle to Work Scheme - save on the cost of biking to work
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.