Introduction
People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs.
Job Description
This is an exciting time to join the Heathrow People Team as a People Transformation Manager. You will play a leading role in a large-scale transformation programme that will redefine people processes and technologies and elevate the strategic impact of the People function. This transformation will deliver a step-change across the colleague experience, acting as a key strategic enabler for Heathrow’s overarching organisational strategy.
Reporting directly to the Head of People Transformation, you will be accountable for one of three programme workstreams. Working closely with People Team centres of excellence, you will scope requirements, lead the successful delivery of projects and enable the realisation of significant business benefits. Your role will see you lead a matrix programme team, including People Team colleagues, internal stakeholders and external technical experts.
The scope of People Transformation includes innovative projects spanning Position Management, Learning, Resourcing, Reward & Benefits, Case Management, Data and User Experience. These projects will include the optimisation of Heathrow’s core Oracle Fusion system, as well as the introduction of new technologies.
Your role will involve
- Defining and scoping People transformation projects and initiatives in collaboration with internal and external stakeholders
- Acting as a subject matter expert on People technologies and processes, bringing external best practice to Heathrow through influence, coaching and challenge
- Project managing a portfolio of projects from business case, through delivery, to the realisation of business benefits
- Collaborating across the organisation to embed transformation into core processes
- Using data and insights to inform decisions and assess performance
These Skills Are Essential
- Ability to evidence playing a leadership role in a similar People transformation programme, delivering a step change in technologies and processes for a large and complex organisation. This may include experience as a direct employee, contingent worker, or consultant
- Experience scoping and delivering projects in a complex environment, with the ability to design and deliver solutions in response to organisational needs
- Excellent interpersonal and communication skills, both written and verbal. This will include an ability to build strong relationships and collaborate at all levels of the organisation, including providing challenge and support to senior stakeholders
- Able to demonstrate strong data and analytical skills
- Resilience and tenacity to manage conflicting demands, with the ability to flex and work in a changing environment with ambiguity, tight timeframes, and external pressure
Ideally, you’ll also have:
- Prior experience delivering projects on the Oracle Fusion system
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
