シニアマネージャー ワークフォースオプティマイゼーション日本＆ミクロネシア担当（東京コーポレートオフィス勤務）Senior Manager, Workforce Optimisation Japan and Micronesia (Tokyo Corporate Office base)

Burton Upon Trent, England, United Kingdom

7/29/2025

シニアマネージャー ワークフォースオプティマイゼーション日本＆ミクロネシア担当

IHGの日本＆ミクロネシア地域ホテル組織全体で戦略的な人員配置の最適化を推進するリーダーポジションにご興味はございますか？適切な人材を適切な場所とタイミングで配置するダイナミックなリーダーを求めています！

戦略的ワークフォース計画: ビジネス目標と一致した長期的なワークフォース戦略の策定と実行。需要予測、季節的な傾向、成長見通しに基づいて、経営陣と協力して人員配置のニーズをモデル化します。

需要予測と容量計画：正確なワークロード予測の設計と実施をリードし、複数の部門と拠点における容量計画を管理します。

スケジュール管理とリソース配分：効率的で公平なスケジュールの作成を監督し、サービスレベル目標の達成とコスト効率の向上を実現するための最適なリソース配分を確保します。

リアルタイム管理：リアルタイムの意思決定プロセスを主導し、アジリティと対応力を向上させるツールとプロセスを導入します。

人材リーダーシップ：WFOアナリスト、プランナー、コーディネーターからなる優秀なチームを管理し、指導し、継続的な改善と職業開発の文化を育む。

テクノロジーとプロセス最適化：UKGとTeam Plannerなどのワークフォース管理ツールを評価し最適化し、WFOプロセスにおける自動化とイノベーションを推進する。

レポートとインサイト：パフォーマンスレポートとダッシュボードを通じて実行可能なインサイトを提供し、経営陣に結果を報告して戦略的なビジネス決定を支援します。

ステークホルダーエンゲージメント：オペレーション、人事、IT、財務部門と協力し、人材戦略を調整。人材最適化の分野における専門知識を提供します。

募集要項

組織の境界を越えて、上級経営陣とのコーチング、影響力行使、強固な関係構築における実績。

ホテル運営の背景を持ち、複数のタイムゾーンと多様な文化環境での業務経験を有する。

組織内のすべてのレベルで卓越したコミュニケーションと影響力発揮のスキル。

変更管理のプロセス、原則、ツール、手法に関する深い理解。

人事データと財務データの分析、トレンドの診断、洞察をビジネスパフォーマンスの結果に結びつける能力。

理想的には、ワークフォース最適化システム（例：UKG）の経験があること

日本とミクロネシアのホテルへの出張に50%以上の時間を費やす用意があること

英語と日本語の言語能力は必須。ネイティブまたはビジネスレベルの読み書き会話能力。

Senior Manager Workforce Optimisation

Are you ready to take the reins in driving strategic workforce optimisation initiatives across our organisation? We’re looking for a dynamic leader to ensure the right people are in the right place at the right time!

Key Responsibilities:

• Strategic Workforce Planning: Develop and execute long-term workforce strategies that align with our business objectives. Collaborate with senior leadership to model staffing needs based on demand forecasts, seasonal trends, and growth projections.
• Forecasting & Capacity Planning: Lead the design and implementation of accurate workload forecasts while managing capacity planning across multiple departments and sites.
• Scheduling & Resource Management: Oversee the creation of efficient and fair schedules, ensuring optimal resource allocation to meet service level targets and drive cost efficiency.
• Real-Time Management: Spearhead real-time decision-making processes, implementing tools and processes that enhance agility and responsiveness.
• People Leadership: Manage and mentor a talented team of WFO Analysts, Planners, and Coordinators, fostering a culture of continuous improvement and professional development.
• Technology & Process Optimisation: Evaluate and optimise workforce management tools like UKG & Team Planner, driving automation and innovation within WFO processes.
• Reporting & Insights: Deliver actionable insights through performance reports and dashboards, presenting findings to executive stakeholders to inform strategic business decisions.
• Stakeholder Engagement: Partner with Operations, HR, IT, and Finance to align workforce strategies, acting as the subject matter expert in workforce optimisation.
  
  

What You Bring:

• Proven experience in coaching, influencing, and building strong relationships with senior business leaders across organisational boundaries.
• Background in Hotel Operations with an understanding of working across multiple time zones and diverse cultural environments.
• Exceptional communication and influencing skills at all levels of the organisation.
• Strong grasp of change management processes, principles, tools, and methodologies.
• Ability to analyse HR and financial data, diagnose trends, and link insights to business performance outcomes.
• Ideally experience in working with Workforce optimisation systems eg UKG
• Prepared to spend over 50% time on travel to our Japan and Micronesia Hotels
• English & Japanese language is must, Native/Business level of read/write/speak
  
  

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.