Performance Analyst

Company

Scrumconnect Consulting

Location

Manchester Area, United Kingdom

Posted At

9/3/2025

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Description

Job Title: Performance Analyst – SFIA Level 4

Location: Manchester / Leeds / Sheffield (Hybrid Working)

Contract Type: 6-month Contract (Inside IR35)

Start Date: 11 August 2025

Security Clearance: BPSS

Reporting To: Senior Performance Analyst, Collaboration and Communication Services (C&CS)

Role Summary:

We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team.

Key Responsibilities:

Lead the development of performance measurement frameworks and meaningful KPIs.
Apply quantitative and qualitative data analysis to drive service improvement.
Work closely with stakeholders, user researchers, and service teams to deliver actionable insights.
Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences.
Interpret and analyse user data to guide service design and delivery decisions.
Support the collection, validation, preparation, and cleansing of data.
Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports.
Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting.
Ensure compliance with digital service standards and accessibility principles.

Essential Skills and Experience:

Demonstrated 5+ years of experience working within performance analysis or similar roles.
Strong technical capability in:
Microsoft Power BI
Microsoft Azure Data Services
Google Analytics, Google Tag Manager, BigQuery, Looker Studio
Statistical analysis, hypothesis testing, and significance evaluation
Experience in designing and implementing performance frameworks and KPIs.
Skilled in user-centred analysis, translating user research and behaviour into strategic insight.
Excellent communication skills with the ability to present complex data clearly.
Familiarity with data quality assurance and preparation best practices.

Desirable Skills:

Experience in public sector, internal services, or large-scale digital transformation.
Exposure to agile environments and iterative delivery.
Understanding of data privacy, security, and governance frameworks.

Working Arrangements:

Hybrid working from Manchester, Leeds, or Sheffield (site attendance may be required).
Contract duration: 6 months
BPSS clearance required prior to onboarding.
Hands-on use of internal platforms including Microsoft Azure and Power BI for accessing and processing staff activity data.

Engagement Model:

Inside IR35