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Job Title: Performance Analyst – SFIA Level 4
Location: Manchester / Leeds / Sheffield (Hybrid Working)
Contract Type: 6-month Contract (Inside IR35)
Start Date: 11 August 2025
Security Clearance: BPSS
Reporting To: Senior Performance Analyst, Collaboration and Communication Services (C&CS)
Role Summary:
We are seeking a Performance Analyst (SFIA Level 4) to support the govt client, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team.
Key Responsibilities:
- Lead the development of performance measurement frameworks and meaningful KPIs.
- Apply quantitative and qualitative data analysis to drive service improvement.
- Work closely with stakeholders, user researchers, and service teams to deliver actionable insights.
- Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences.
- Interpret and analyse user data to guide service design and delivery decisions.
- Support the collection, validation, preparation, and cleansing of data.
- Use Power BI and Azure Data Services to build dashboards and performance reports.
- Ensure compliance with digital service standards and accessibility principles.
Essential Skills and Experience:
- Demonstrated experience working at SFIA Level 4 within performance analysis or similar roles.
- Strong technical capability in:
- Microsoft Power BI
- Microsoft Azure Data Services
- Statistical analysis, hypothesis testing, and significance evaluation
- Experience in designing and implementing performance frameworks and KPIs.
- Skilled in user-centred analysis, translating user research and behaviour into strategic insight.
- Excellent communication skills with the ability to present complex data clearly.
- Familiarity with data quality assurance and preparation best practices.
Desirable Skills:
- Experience in public sector, internal services, or large-scale digital transformation.
- Exposure to agile environments and iterative delivery.
- Understanding of data privacy, security, and governance frameworks.
Working Arrangements:
- Hybrid working from Manchester, Leeds, or Sheffield (site attendance may be required).
- Contract duration: 6 months
- BPSS clearance required prior to onboarding.
- Hands-on use of internal platforms including Microsoft Azure and Power BI for accessing and processing staff activity data.
Engagement Model:
