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Job Overview
The Breast Care Centre are inviting applications from experienced and ambitious candidates for the role of Performance and Operations Manager. We are looking for a hard-working individual who is enthusiastic and committed to delivering exceptional patient care to join our team.
The post holder will lead the performance and operational aspects of the service and work closely with the General Manager and triumvirate team, using continuous service improvement to deliver the strategic objectives and recovery plan for our patients.
The successful candidate will have experience of providing operational service management and developing others. They will have excellent organisation, communication and interpersonal skills to liaise with patients and internal and external colleagues.
If you are looking for a fast-paced role, with the opportunity for personal development within a supportive team, we would welcome your application.
Main duties of the job
The post holder will be responsible for the effective management and leading of the inpatient and outpatient service within the Breast Care Centre, ensuring achievement of relevant performance metrics and strategic objectives and the delivery of a high-quality clinical service.
The Postholder Will
- work closely with a range of colleagues to plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.
- be responsible for monitoring demand and capacity for services and ensuring that the Breast Care Centre and the Trust achieves its key performance objectives.
- Provide leadership for administration, workforce, finance and performance.
- Contribute to annual business planning cycles such as demand and capacity modelling
- Deputise for the General Manager on designated projects.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
Provide leadership and support for all staff within Breast Care
- Ensure the highest possible quality of patient care (clinical and non-clinical) through the development of effective teamwork and the empowerment of the Lead Clinicians, Senior Nurses (Matrons) and specialist nurses.
- Maintain a clear strategic direction for the clinical service that is both owned by all staff groups and consistent with the overall objectives of the Division and Trust.
- Participate in service development and the creation of robust service level agreements as part of the commissioning process.
- Contribute to the Division Clinical Governance agenda and ensure that robust arrangements are maintained.
- Focus on addressing key workforce issues, including recruitment and retention, training and development and flexible working. This will involve workforce planning and role redesign to incorporate common core competencies and skills to meet changing multiagency service delivery models.
- Ensure patient and user involvement in the evaluation and redesign of services
- Ensure that appropriate systems are in place to closely monitor and deliver relevant performance targets.
- Exert tight financial control over the budget using effective delegation of responsibility to department budget holders and the engagement of clinicians in financial issues.
- Delivery of designated Division-wide savings project/s.
- Provide clear direction on modernisation and improvement of patient services.
- Investigate and respond to comments/complaints in line with Trust policy and take appropriate action to address any issues arising.
- Participate in the planning and management of capital projects, as required.
- Write business cases to support service developments.
Person specification
Education
Essential criteria
- Educated to degree level or equivalent experience
Desirable criteria
- Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
Experience
Essential criteria
- Experience of managing a range of staff in a major service
- Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
- Management of clinical information systems and performance reporting
- Acute sector operational experience
- Experience and proven ability in managing organisation or service change
Desirable criteria
- Significant experience of budgetary management including contract income
Knowledge/Skills/Abilities
Essential criteria
- Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly
- Knowledge of current NHS issues including performance targets
- Proven ability to analyse and resolve complex issues
- Good interpersonal skills
- Excellent IT Skills
- Ability to produce analytical reports
- Ability to manage, motivate and develop people
- Ability to manage a post that will change and develop to meet the needs of the service
Personal Qualities and Behaviours
Essential criteria
- Initiative and drive to achieve results
- Resilient and proven ability to work under pressure to meet deadlines
- Able to work autonomously, collaboratively and as part of a multi-professional team
- Demonstrate leadership abilities
- Flexible and adaptable approach
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
