Performance and Operations Manager - Perinatal Services
Company
Location
Bristol, England, United Kingdom
Posted At
9/4/2025
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Description
Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.
Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job Overview
Performance and Operations Manager for Perinatal Services.
18 months Fixed Term - Secondment Welcome
NHS AfC: Band 7 (Full time)
The Women and Children's Division are seeking an exceptional operational leader to join the Perinatal team at North Bristol NHS Trust.
This is an exciting time to join the Perinatal Team and work alongside highly motivated and engaging healthcare professionals as we develop and transform our patient-focused services to meet the needs of the local population across the wider regional footprint.
The WACH Division are committed to personal development and learning opportunities. We would be happy to discuss the role and/or any development or leaning opportunities prior to application or interview, please contact either Louise Wallace or Charlotte Bryan via NBT email.
Main duties of the job
The post holder has a pivotal role in leading the day-to-day operations within the Maternity service. Reporting to the General Manager, the Performance and Operations Manager will be a key member of the extended triumvirate team within Perinatal services.
As the Performance and Operations Manager, you will support the triumvirate team to improve the performance, coordination and delivery of our services and work closely with the General Manager to deliver the strategic objectives.
The ideal candidate will have significant experience in performance and waiting list management and/or maternity services. They will have good knowledge of the performance targets and wider challenges in maternity and neonatal services. The ideal candidate will also have experience in developing and leading teams and a passion for delivering exceptional patient care.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our maternity services deliver over 5000 babies each year, host 3 regional specialist services, and our neonatal unit is one of three tertiary units in the SouthWest. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
The post holder will be responsible for the effective management of patients throughout the maternity and neonatal pathways. The post holder will manage individual teams to ensure high quality management of outpatient and inpatient services, and will work closely with a range of colleagues from all disciplines, to plan and coordinate resources to ensure excellent patient care.
The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national maternity standards for booking.
There is an expectation that the post holder will act as lead for service improvement including improving performance and supporting the delivery of high-quality, patient-centred care and other project responsibilities as required.
The post holder will be a budget holder for teams within the speciality.
Person specification
Education
Essential criteria
Essential criteria
Essential criteria
Essential criteria
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job Overview
Performance and Operations Manager for Perinatal Services.
18 months Fixed Term - Secondment Welcome
NHS AfC: Band 7 (Full time)
The Women and Children's Division are seeking an exceptional operational leader to join the Perinatal team at North Bristol NHS Trust.
This is an exciting time to join the Perinatal Team and work alongside highly motivated and engaging healthcare professionals as we develop and transform our patient-focused services to meet the needs of the local population across the wider regional footprint.
The WACH Division are committed to personal development and learning opportunities. We would be happy to discuss the role and/or any development or leaning opportunities prior to application or interview, please contact either Louise Wallace or Charlotte Bryan via NBT email.
Main duties of the job
The post holder has a pivotal role in leading the day-to-day operations within the Maternity service. Reporting to the General Manager, the Performance and Operations Manager will be a key member of the extended triumvirate team within Perinatal services.
As the Performance and Operations Manager, you will support the triumvirate team to improve the performance, coordination and delivery of our services and work closely with the General Manager to deliver the strategic objectives.
The ideal candidate will have significant experience in performance and waiting list management and/or maternity services. They will have good knowledge of the performance targets and wider challenges in maternity and neonatal services. The ideal candidate will also have experience in developing and leading teams and a passion for delivering exceptional patient care.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our maternity services deliver over 5000 babies each year, host 3 regional specialist services, and our neonatal unit is one of three tertiary units in the SouthWest. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
The post holder will be responsible for the effective management of patients throughout the maternity and neonatal pathways. The post holder will manage individual teams to ensure high quality management of outpatient and inpatient services, and will work closely with a range of colleagues from all disciplines, to plan and coordinate resources to ensure excellent patient care.
The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national maternity standards for booking.
There is an expectation that the post holder will act as lead for service improvement including improving performance and supporting the delivery of high-quality, patient-centred care and other project responsibilities as required.
The post holder will be a budget holder for teams within the speciality.
Person specification
Education
Essential criteria
- Educated to degree level or equivalent experience
- Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
Essential criteria
- Significant experience of managing a range of staff in a major service
- Significant experience of budgetary management including contract income
- Experience and proven ability in managing organisation/service change
- Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
- Management of waiting lists and performance
- Acute sector operational experience
Essential criteria
- Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly
- Knowledge of current NHS issues including performance targets
- Proven ability to analyse and resolve complex issues
- Good interpersonal skills
- Excellent IT Skills
- Ability to produce analytical reports
- Ability to manage, motivate and develop people
- Ability to manage a post that will change and develop to meet the needs of the service
Essential criteria
- Initiative and drive to achieve results
- Flexible and adaptable approach
- Resilient and proven ability to work under pressure to meet deadlines
- Ability to take the strategic view whilst giving attention to getting the details correct
- Demonstrable ability to work as part of a team
- Mutual respect – always treats others with courtesy and respect
- Able to work autonomously, collaboratively and as part of a multi-professional team
- Experience of managing challenging situations and challenging relationships
- Demonstrate leadership abilities
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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