Performance Manager

Job description

Company Outline

We have an exciting opportunity for a Performance Manager to join our high-performing Sales department in Cardiff Bay.

At ActiveQuote, we provide Life, Health, and Income Protection insurance advice to customers across the UK, working with leading insurers such as Aviva, AXA, Bupa, Vitality, Zurich, and Legal & General. ActiveQuote powers some of the UK’s top comparison platforms—including MoneySuperMarket, GoCompare, and MoneySavingExpert—through our innovative technology and market-leading software.

This is a hands-on management role where you’ll manage a team responsible for generating and passing a high volume of quality leads to our advisory teams. You’ll coach performance in real time, drive accountability through live data, and lead from the front in a fast-paced, results-driven environment. If you're a driven leader with a passion for sales performance, data, and people development, this is a fantastic opportunity to make real impact in a growing business.

Job Scope

We are seeking a dynamic and results-driven Performance Team Manager to lead and develop a high-performing telesales team. This role requires a hands-on leader with proven experience in both sales and management, capable of inspiring teams, driving performance, and using data to inform strategic decision-making. You will be expected to coach individuals at all levels of performance, manage live data campaigns, and maintain accountability for results across both in-office and remote teams.

Responsibilities

• Lead and motivate the Qualifying Team (QT team), to maximising the conversion of leads into advisor referrals.
• Generate high quality referral leads for PMI, Life Insurance, and Income Protection sales agents.
• Build strong relationships with agents to maintain motivation, engagement, and commitment to demanding sales and call targets.
• Foster a positive team dynamic that encourages motivation, collaboration, and the regular sharing of best practice to continuously improve performance.
• Coach agents live through call listening and real-time feedback, with a focus on developing strong objection handling skills and effective sales behaviours such as tone, pitch, and call pacing.
• Analyse key performance data—including call-to-connect, connect-to-HK, and HK-to-sale metrics—to identify coaching needs and improve conversion rates.
• Train agents to deepen their product knowledge beyond induction by identifying gaps during calls and delivering targeted coaching to close those gaps.
• Manage multiple sales campaigns, providing strategic direction and ensuring agents focus on passing high-quality leads.
• Conduct regular 1:1 coaching sessions and team meetings focused on KPIs, development, and overcoming call challenges.
• Hold agents and team leaders accountable for results, fostering a high-performance, goal-oriented culture.
• Mentor Team Leads and Assistant Sales Managers, supporting their development to effectively coach and lead their teams.
• Adapt leadership and communication to engage and manage both office-based and remote agents in a hybrid working environment.

Skills & Education

Essential

• Minimum of 5 GCSEs, including Maths and English at grade C or above
• Minimum of 2 years’ experience in a high-performance telesales or sales environment, with a proven track record of consistently exceeding targets
• At least 2 years in a sales/performance management role, which may combine sales and management responsibilities, ideally within telesales or a contact centre environment
• Proven ability to coach, train, and develop both low and high performers, including delivering live, real-time feedback through call monitoring
• Strong data-driven leadership skills, able to interpret agent and team metrics—specifically call-to-connect, connect-to-HK, and HK-to-sale conversion rates—and use this data to drive performance improvements
• Experience managing multiple campaigns and providing strategic direction based on live business data
• Demonstrates a resilient and accountable mindset, able to hold individuals and teams responsible in a performance-driven environment
• Skilled in remote team leadership, effectively engaging, coaching, and managing work-from-home agents using platforms such as Microsoft Teams
• Excellent communication skills, both verbal and written, with the ability to build rapport and influence across teams and stakeholders
• Strong organisational skills with the ability to multitask and meet tight deadlines
• Highly motivated, reliable, honest, and passionate about delivering outstanding customer and team outcomes
• Proven track record of contributing to a positive team culture with a strong work ethic
• Willingness and availability to work 37.5 hours per week on a flexible basis

Desirable

• Holds, or is working towards, CII or IFS qualifications relevant to the role
• Minimum of 1 year’s sales management or leadership experience in an FCA-regulated environment, ideally within telesales or a contact centre
• Commitment to continuous personal and professional development
• Experience managing team performance through target-driven KPIs and key sales conversion metrics
• Proven ability to foster a motivated, collaborative team culture with a focus on sharing best practices

What We’re Offering

• 34 days holiday per year (inclusive of bank holidays)
• Full ongoing training will be provided
• Good location with excellent transport links
• A hardworking but fun and lively atmosphere with opportunities to develop within the business

Benefits and Perks

• Bupa Health Insurance – full cover
• Income Protection cover
• Pension Plan
• Extra day off for your birthday
• Enhanced maternity and paternity package
• Opportunities for career development
• Employee recognition scheme