Performance Manager

Performance Manager

About the Role

We are seeking a highly skilled Performance Manager to lead and manage the performance framework for a major service contract. This senior role involves overseeing KPI management and reporting, contractual reporting (both planned and ad hoc), and the application-for-payment process. You will also manage the helpdesk function and drive efficiencies through benchmarking and cost analysis.

Key Responsibilities

• Produce benchmarking performance reports and scorecards for internal and client teams.
• Ensure accuracy and quality of performance data and reporting processes.
• Manage performance-payment mechanisms, including financial penalty calculations.
• Support governance processes, including attending meetings and documenting actions.
• Oversee annual service planning and contract reviews, including KPI and target setting.
• Provide leadership and support for the helpdesk function.

About You

• Strong ability to build and maintain effective relationships with stakeholders.
• Excellent planning, prioritisation, and organisational skills.
• Skilled communicator with experience presenting complex information clearly.
• Proficient in IT systems, including CAFM and Microsoft Office Suite.
• Experience in performance management, data analysis, and reporting.
• Commercial awareness and contract management experience desirable.
• Flexible, adaptable, and detail-oriented with strong interpersonal skills.
• Supervisory experience and ability to develop a team.

Qualifications & Experience

• Relevant qualification in construction, business, or IT, or equivalent experience.
• Experience in local authority or outsourced services industry advantageous.