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Copyright © 2026
Copyright © 2026
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Operational Planning & Performance Manager
An exciting newly created opportunity to join our Member Services team as an Operational Planning and Performance Manager on a permanent basis in our Darlington office (hybrid working). We're open to fully remote working, with some travel to the Darlington office when needed. For onboarding and collaboration, we do require the first 90 days to include at least two days per week in our Darlington office.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
The role
As our Operational Planning and Performance Manager, you will lead the design and delivery of accurate management information and trend analysis to support operational delivery and strategic planning. You’ll develop a robust framework for resource planning and performance insight, ensuring our services are aligned with a member-first vision.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
The successful candidate will have proven experience in operational reporting and performance insight, alongside experience of both back office and telephony environments, ideally in a financial services environment .You will also have experience in capacity planning, business case development, and benefit realisation. An understanding of operating models and pension administration processes would be desirable
We are looking for someone with advanced data creation, analysis and forecasting skills and strategic planning and performance management expertise. Effective stakeholder engagement and communication skills are key for this role.
What we can offer you
Rewarding you
Heath & Wellbeing
Lifestyle
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 16th February 2026.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life