Performance Supervisor

Location: Port Talbot

Contract: Full-time, Permanent

We're excited to be recruiting a Performance Supervisor to join our team at the Port Talbot depot, following an internal promotion. This is a fantastic opportunity for someone who's passionate about continuous improvement, operational excellence, and keeping services running safely and smoothly. If you thrive in a fast‑paced environment and enjoy making a real difference to day‑to‑day performance, we'd love to hear from you.

Welcome to First Bus

Hello. First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

About the role

This role will support the Operations Manager in delivering exceptional On Time Performance across our network. This is a key operational role focused on ensuring services run safely, punctually, reliably and cost‑effectively, all within our operational excellence framework.

You will play a vital part in analysing performance data, managing real‑time service delivery, coordinating responses to disruption, and engaging proactively with colleagues across operations, engineering, and the front line to drive continuous improvement.

Key responsibilities will include

• Monitor and manage real‑time service punctuality and reliability.
• Lead live service control, responding quickly to issues and disruptions.
• Create and communicate disruption plans to drivers and key teams.
• Keep performance systems updated and escalate system or vehicle faults.
• Manage vehicle allocation, breakdowns, changeovers and overall service flow.
• Support drivers with clear, timely communication.
• Analyse performance data and prepare reports to drive improvements.
• Maintain accurate service and punctuality records.
• Investigate incidents and provide recommendations.
• Ensure effective handovers across shifts and strong working relationships across teams.

What you'll bring

• Previous experience in transport operations, service control, or a similar environment.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays

Keen to join us? Applications for this role will close at 5pm on 3rd February. We may close the advert earlier if we receive a high volume of applications, so we'd encourage you to apply soon!

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.