Permitting Support Advisor - 33160

Job Description

This is an opportunity to join the Environment Agency and their Permitting Service.

The role is a great way to develop into other roles and career paths within the Agency.

Our Permitting Support Team needs enthusiastic individuals to manage incoming license and permit applications, providing support to technical centres throughout the application process.

You’ll contribute to the Environment Agency’s vision of creating a better place for people and wildlife by helping to regulate low risk activities.

In the role you will:

• Act as an initial point of contact for customers who need information and advice
• Review applications to assess their completeness and obtain further information from the customer if required
• Manage your own workload of ongoing cases and queries
• Update databases and records
• Accurately complete applications
• Work alongside team members in delivering team and individual targets
  
  
  

As an organisation we strive to reflect the communities we serve and continue to develop diversity throughout our workforce. We welcome applications from all backgrounds regardless of race, sexual orientation, or religion.

We support flexible working hours to help you balance your work and personal life, there is flexibility to split your time between working at home and 20% minimum working in the office.

The team

The Permitting Service determines environmental permits needed for activities that could pollute the air, water or land, increase flood risk, or adversely affect land drainage.

You will be working within one of our support teams based in Sheffield. These teams have a strong customer focus and are essential in providing a range of administrative services that support the permit and licence application process.

Experience/skills Required

You will require good written and verbal communication skills, have the ability to follow written processes and use different digital tools.

Relevant work experience would be an advantage, however being able to demonstrate the following list of skills will be important:

• Able to work using basic computer applications such as Microsoft excel, word and email.
• Ability to work independently on your own, managing your own workload
• Meet team and personal performance targets
• Communicate clearly with customers in order to progress work
• Identify and escalate any issues through your manager or other identified method
• Ensure data and information is handled correctly and accurately
• Share learning with team members.
  
  
  

Contact and additional information

All assessments and interviews will be carried out using an online platform such as Microsoft Teams.

Interviews are scheduled to take place late February into early March

For any other queries about the role please contact Simon Lumb at simon.lumb@environment-agency.gov.uk

This role is being advertised as a permanent full-time position; however part-time working opportunities would also be considered.

Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises, having an incident role is an essential part of working for the Environment Agency and is an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack.

Competence 1

Achieves Results

Description

Describe a time when you have delivered a high standard of work that needed to be completed accurately within a tight deadline

Competence 2

Focuses on Customers and Partners

Description

Describe a time when you have balanced the needs of multiple customers while providing a timely service

Competence 3

Communicates Effectively

Description

Describe a time when you have had to obtain a lot of, or complex information from someone and explain how you did this.

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

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