Physiotherapy Administrative and Clerical Officer - INTERNAL

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.

An opportunity has arisen for an enthusiastic and diligent Administrative Support Officer. The role is based within the MSK Outpatient Physiotherapy Department at Ysbyty Ystrad Fawr. We require someone who has excellent administrative and clerical skills to become a member of this dynamic team. You will work directly with the Administration Lead and work closely with the local Physiotherapy Team Leaders, but will also need to demonstrate the ability to prioritise your own workload and show initiative.

Main duties of the job

You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with parents/carers and health professionals. Due to the area you will be working in, the post holder would need to demonstrate compassion and a good understanding around possible complex or safeguarding situations. The post holder must embrace change and be committed to best practice.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Other Requirements

Essential criteria

• Physical ability to perform and cope with all aspects of manual handling as demanded by the job role
• The ability to travel to other sites if required by the service
• Commitment to lifelong learning
  
  

Desirable criteria

• Ability to Speak Welsh
  
  

Skills and Attributes

Essential criteria

• Customer service/front facing experience
• Excellent verbal and written communication skills
• Excellent telephone manner
• Ability to prioritise and organise workload independently
• Good attention to detail
• Able to work as part of a team
• Ability to work under pressure and deal with difficult situations
• Able to input and retrieve information
• Able to maintain confidentiality
• Willing to learn and implement new skills
• Ability to adapt to changes in work routine
• Ability to work without direct supervision
• Evidence of initiative
• Good time managment
  
  

Experience

Essential criteria

• Experience of dealing with the public either on the telephone or face-to-face
• Current or recent experience of an office environment
  
  

Desirable criteria

• Experience in a health and/or social care environment
• Familiar with CWS and WPAS or other networked IT systems
• Previous physiotherapy administrative role
• Management of waiting lists
  
  

Education And Qualifications

Essential criteria

• Good general education to GCSE or equivalent
• Knowledge of patient administration and other related systems, acquired through experience and qualification at NVQ Level 3 or equivalent
• Skilled use of computerised database
• IT skills including the use of Microsoft 365, Microsoft Office and Outlook
  
  

Desirable criteria

• ECDL