Plans Specialist - Payments

Job Description

Location: Bristol (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .

We give you a world of potential

We’re excited to offer an opportunity to join us as a Plans Specialist – Payments within our Plans Operations Team. This role provides a fantastic gateway into the world of financial services. Joining our Share Plans team offers exposure to the wider business and the opportunity to build foundations to a long term career at Computershare.

A role you will love

Responsibilities

You’ll be trained to support corporate clients and individual account holders, delivering a high quality service across multiple channels. Working with EquatePlus clients, you’ll collaborate with internal teams to process payments and take ownership of your workload. Some of your key responsibilities will include:

• Processing manual payments accurately and in line with compliance standards

Responding to customer enquiries (primarily written communication)

Managing internal tickets and supporting day to day payment activity

Producing daily reports and monitoring assigned tasks against SLAs

Delivering excellent service to clients and customers at every interaction

Location and hours

This hybrid role offers a Monday to Friday, 37.5-hour working week. You must live within a reasonable commute distance from our Bristol office on Bridgwater Road, BS13 8AE.

What will you bring to the role?

Requirements

We're looking for a friendly and intuitive team member with great interpersonal skills and customer service experience. You'll need to show us that you've built strong working relationships with colleagues. Here are other essential requirements:

• Meticulous eye for detail, excellent written and communication skills
• Strong communication skills with the ability to build effective relationships in the business
• Well organised, detail focused and self-motivated, with the ability to work independently
• Great knowledge of Microsoft Excel and Word

Motivated to work unassisted

Previous customer service experience beneficial; EquatePlus knowledge a plus

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.