Plastics and Burns Receptionist / Administrator Support
Company
Location
Bristol, England, United Kingdom
Posted At
8/22/2025
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Description
Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.
Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job Overview
The Plastics and Burns Trauma Receptionist/ Administrator Support is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital, this will include creating referrals, booking patients into clinic and outcoming patients correct inline with the BNSSG ICB Policies.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/ Administrator Support within the Plastic Surgery team, to ensure effective high quality service is provided.
Main duties of the job
The Plastic and Burns Trauma Service is a busy and fast pace environment, team working is essential for this role and for the department to work efficiently. This role is vital for the day to day running of the service, and needs to be covered 7 days a week. This is to ensure reception is covered at all times and support is available to the Coordinators and clinical teams.
Depending on applicants, we anticipate a number of colleagues covering these hours.
You must be a team player, and work well within a team. The successful candidates must demonstrate the ability to use their own initiative to complete tasks. Additional tasks may be given to this role as required by the service, this may include cover for other services.
Detailed Job Description And Main Responsibilities
The Plastics and Burns Trauma Receptionist/ Administrator Support is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital, this will include creating referrals, booking patients into clinic and outcoming patients correct inline with the BNSSG ICB Policies.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/ Administrator Support within the Plastic Surgery team, to ensure effective high quality service is provided.
Person specification
Education/Training/Qualifications
Essential criteria
Essential criteria
Essential criteria
Essential criteria
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job Overview
The Plastics and Burns Trauma Receptionist/ Administrator Support is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital, this will include creating referrals, booking patients into clinic and outcoming patients correct inline with the BNSSG ICB Policies.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/ Administrator Support within the Plastic Surgery team, to ensure effective high quality service is provided.
Main duties of the job
- To support the Plastics and Burns Trauma Coordinators in working as part of a clinical team ensuring that patients are diagnosed and treated within national guidelines and in accordance with the trust’s Patients Access Policy. This includes: NHS Constitution, emergency care; Department of Health admission guidelines and booking rules.
- To book clinics in advance and ensure patients details are correct.
- As appropriate, schedule new or follow-up outpatient appointments and that all relevant paper work is completed for given appointment. This includes ensuring that all emergency attendances and outcomes are promptly and accurately recorded on the appropriate PAS system(s).
- To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
- To ensure that patient confidentiality is maintained at all times.
- Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
- Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
- Provide cover for colleagues across the department during periods of planned annual leave and sickness.
- To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by your line manager
The Plastic and Burns Trauma Service is a busy and fast pace environment, team working is essential for this role and for the department to work efficiently. This role is vital for the day to day running of the service, and needs to be covered 7 days a week. This is to ensure reception is covered at all times and support is available to the Coordinators and clinical teams.
Depending on applicants, we anticipate a number of colleagues covering these hours.
You must be a team player, and work well within a team. The successful candidates must demonstrate the ability to use their own initiative to complete tasks. Additional tasks may be given to this role as required by the service, this may include cover for other services.
Detailed Job Description And Main Responsibilities
The Plastics and Burns Trauma Receptionist/ Administrator Support is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital, this will include creating referrals, booking patients into clinic and outcoming patients correct inline with the BNSSG ICB Policies.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/ Administrator Support within the Plastic Surgery team, to ensure effective high quality service is provided.
Person specification
Education/Training/Qualifications
Essential criteria
- Educated to GCSE or equivalent
- Have a basic understanding of outpatient booking processes and/or a fundamental understanding of the NHS.
Essential criteria
- Experience of working as part of a team in a multi-disciplinary environment.
- Ability to demonstrate good patient care skills.
- Experienced in the NHS or similar organisation.
- Previous Outpatient and/or clerical experience.
Essential criteria
- Excellent verbal and written communication skills
- Able to develop good working relationships amongst team, colleagues and staff
- Able to work flexibly to meet the needs of the service.
- Able to work flexibly to meet the needs of the service.
Essential criteria
- Willingness to learn new IT systems.
- Enjoy working in an extremely busy department.
- Someone who is a team player, always helpful, happy and willing to assist other teams.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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