About The Company
About Cleo
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About The Role
Platform Engineer (SRE)
(Alternative titles: Platform Reliability Engineer, Site Reliability Engineer, Platform Engineer, Software Engineer (Platform)
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Role Overview
As a Site Reliability/Platform Engineer, you will be an integral part of our platform team, responsible for the infrastructure and tooling that empowers our product teams to deliver Cleo. Your focus will be on ensuring reliability, scalability, and performance. You will proactively identify areas for improvement, possess a deep understanding of user-centric measurement and optimization, and collaborate closely with other product teams on their releases to offer your support.
What You Will Be Doing
- Platform Tooling & Best Practices: Build and iterate on tooling and best practices, including SLIs/SLOs, to gain a deep understanding of Cleo's performance and enable product squads to develop effectively.
- Coaching our engineering squads on effective implementation of monitoring and alerting
- Incident Learning & Resilience: Drive a culture of post-incident learning and proactive resilience testing.
- Scaling & Optimization:
- Identify and test for potential scaling challenges across codebase, compute, and data infrastructure.
- Develop and implement best practices and tools for scaling the Cleo Ruby monolith, including new patterns for the wider engineering team to adopt.
- Deeply understand and optimize platform costs.
- Infrastructure as Code (IaaC): Develop our IaaC (Terraform) to ensure modularity and ease of use.
- Engineering Team Support: Partner with and support the wider engineering team on best practices and troubleshooting their use of platform tools.
- Deployment Pipeline Management: Manage and optimize deployment pipelines in CircleCI.
- Manage the infrastructure: Cleo runs on RDS (Postgres), Redis, Heroku/EKS
What Skills Do You Need
- 4+ years in SRE, DevOps, or platform-engineering roles, specifically with high-traffic services.
- Deep, hands-on expertise with Amazon EKS/Kubernetes, RDS/Postgres and Redis
- Proven track record in setting SLIs/SLOs and conducting error-budget reviews.
- Experience instrumenting with Prometheus, Grafana, Coralogix, Sentry and OpenTelemetry.
- Knowledge of Ruby on Rails
- Strong leadership in incident command and post-mortems
- Passion for continuous improvement and challenging the status quo to identify areas for enhancement.
What do you get for all your hard work?
- A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/
- Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
Other Benefits
- Company-wide performance reviews every 6 months
- Generous pay increases for high-performing team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
- 6% employer-matched pension in the UK
- Private Medical Insurance via Vitality, dental cover, and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We'll pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
Welcoming Everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
Download the Test Flight
App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with CLEO. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with CLEO may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with CLEO's Candidate Privacy Notice
